Subway — Restaurant in Whitewater Township

Last week I went to Subway at 9:30am. I drove past several other places on my way home. I had checked the hours on the website. The website says they open at 8:00. The door says they open at 9:00. A young lady came to the door and I was told they would be open at 10:00 they still had prep work to do. I waited around and got my sandwich at 10:00. They were also out of items for my sandwich. Today I got there at 9:50. Waited till 10:00. I got out of the car and approached the door. I stood there for a couple of minutes and a young lady came to the door. We don’t have any bread ready yet so we are not open. How long do you think it will be? Another hour she replied. I am thankful for the people who work there trying to serve me. I completely understand issues the restaurant industry is facing since the pandemic with staffing and supply issues. I don’t get upset about missing items on my sandwich. I understand if it takes a few extra minutes to get my order. But poor customer service and lack of respect for my time is unacceptable. How hard could it be to update the time on the website and door? To have bread ready on time to open the store? They had time to go out the back door and walk across the lot to Kroger with food for someone over there....

The young woman who waited on us when we went in this store at almost closing time this evening was one of the nicest fast food employees I've ever had the pleasure of dealing with, which, quite honestly, is a very rare find in today's less than stellar service industry workforce. She was very nice, quick, and efficient at getting our order together, and went out of her way to be incredibly respectful and accommodating to us from the moment we walked in the door, all the way until the moment we walked back out. My boyfriend and I were joking around with each other and started including her in our silliness she was very nice and she did a great job of putting up with us acting like we were teenagers. We were probably on her last nerve by the time we left, but she never showed it if so! lol

I rarely leave any establishment with a lasting impression of a good customer service experience like what we experienced with this well-mannered young woman. I didn't catch her name but I wish I had so I could call her manager and ask to have her excellent service recognized and recommend they consider giving her a...

I ordered a sandwich online on 1/13/23 and then received a call from the Cleves Ohio Subway restaurant informing me that they didn't have the ingredients to make my sandwich. I asked them how I could get my money back (which I had paid online) and they were unable to help me out in getting a refund - they suggested looking for a "help button" on the app.

Once I found the help button, I found that Subway doesn't have a call center that you can call, only a help page that you can submit your issue. I submitted my issue to the help page and received an automated email reply stating that my concern would be directed to the correct department.

Two weeks have passed and I still haven't received correspondence from Subway corporate so I called the store again and asked for the owner to call me. As of today, I have not received a call from the owner of the store or anyone else at Subway.

While the app is fairly easy to use, and I've gotten good service from this particular store in the past, it's unlikely that I'll order anything from Subway in the future...all over a...