Starbucks — Restaurant in Whittier

I sbsolutely HATE this starbucks. Its my birthday today, and they managed to even ruin my birthday today. There customer service is TERRIBLE. They are rude, argumentative, have no manners and rarely if ever actually provide genuine customer service. I come to starbucks almost daily. BUT IM DONE WITH STARBUCKS. And this location did it for me.

Alex is the manager who does nothing about her staff. Ive called and called to speaknto her. She never returns my phone calls. Today she answered for the 1st time, and was completely dismissive of my concerns or feelings. She shouldnt be a manager because clearly she cannot manage her team, because they all NEED attitude adjustments. Rachel decided to have a complete debate with me over my birthday beverage. Some shift sup. Giving her team the example that its ok to treat customers like that, and even on a day as special as a persons birthday. I didnt buy anything. And I never will again.

Its bad enough their bar area is always dirty, leaving milk out, using multiple pitchers fornone beverage, leaving inches of room in the cups and not making them right, but they also get to have attitudes with you. Not say hello or greet you with a smile. If you ask them to remake a drink they tell you why they shouldnt have to. You tell them a beverage with whipcream shouldnt have foam let alone be all foam, and they tell you that your wrong.

Ive called starbucks customer service MANY times, and nothing ever changes. Clearly as a customer I am completely unimportant, as well as the way they treat everyone else. Because I know Im not the only person they upset, just by what Ive witnessed in the line watching other customer interactions.

If you must have your Statbucks, at minimum...

Usually very happy with this Starbucks. The drinks are usually not weak and staff are courteous. However, once in a while (like today) I get a very weak iced caramel machiatto. I could tell the minute he gave it to me that it wasn't right by the color because I get them every day. He assured me the regular amount of espresso went, so I drive off. Sure enough, I took a sip and it was horrible. Tasted like iced milk with a dash of coffee in it. Not sure what the problem is, because I know the drinks have set recipes with allotted numbers of shots. The only thing I could think of is that sometimes they put too much milk or caramel and can't fit all of the espresso drip in the cup, so they short the espresso. Nothing bugs me more than paying over 5 dollars for a drink that tastes horrible. Please guys -...

This Starbucks, by far, is the best one I been to. The service is great, only time i had to wait to place my order is when they are very busy, which seems pretty often. While observing them, the individuals that work here have an excellent work ethic and probably need more help. I never see them BS with people while the line starts increasing with patrons. They are very polite and inviting as well. Personally, I only tip if my server get taxed. Besides, I’m a student and I’m usually low on cash. But this crew makes me want to tip, so i do so, as much as I can afford. Thanks for the warmth during these freezing mornings 😁

9/10/2025 Iced matcha latte was not mixed well, globs everywhere and a thick layer at the bottom. You need to get new bags, they keep breaking at the...