Chicken Express — Restaurant in Wichita Falls

Chicken Express always ranks high on my list with well prepared chicken, a great choice of vegetables, and the world's best sweet tea. However on my latest visit to the Chicken Express on Kemp Street in Wichita Falls had one major disappointment. I ordered a tender meal and was very happy with the food and the sides that I got. The side dish of gravy that you get for dipping your chicken was very good but barely half-full. I understand about waste in the restaurant business and so I thought not much about it. When I finished it off I still had 1 1/2 pieces of chicken left so I returned to the counter to get a small refill. This is not uncommon and I have done it multiple times at at least 10 other Chicken Expresses through-the-years including this one. The young man behind the counter told me that it would cost a dollar. I asked for clarification as I thought he misunderstood me and he said no that it would be a dollar. I told him that all that I had originally gotten was maybe half of a small container full, much less than normal, and that I just wanted a small amount to finish my chicken with. He again said that it would cost a dollar. I told him thank you but that I had no desire to spend a dollar for a couple of tablespoons of gravy. It really irritated me because I have never been anywhere that does this. I did make up my mind that from here on out every time I go to a Chicken Express I will ask beforehand if there is a charge for gravy refill to finish your meal and I will also ensure that the container that they give me the first time will be full and not less...

I swear this restaurant has to have the most incompetent set of employees. I go thru almost everyday. No exaggeration. Order the same thing. For months I didn't have to say anything special, just my normal order. Then all of a sudden the prices started changing. And every time I said I wanted a biscuit they gave me a roll. Then I paid $.37 more and got one less piece of chicken. So I asked, and you have to say it the right way to get the lunch deal. Well I'm there at lunch you would think it was common sense. So I stopped going for awhile until today. Ordered the right way, got the right price. Checked box before I left to make sure I had a roll, left happy. Got to work went to dip my chicken in the gravy and it was mashed potatoes! Not to mention my fries looked three days old and they had only been opened for 30 minutes. Oh my goodness! Called and manager said well if you bring back the product we well replace it. I'm going to work and I'm not leaving that in my car for 24 hours to make my car stink. I just threw it away and will not be returning to this location as I'm positive they would screw up that...

This location of Chicken Express is off of West Hwy 277 on the north side. Easy to get off and back on the highway. About 5 miles west of Hwy 287. They usually have fairly quick service and they are frequently busy because of their location. The food is made fresh, yummy, and moderately affordable. Fried chicken, chicken tenders, fried fish, mashed potatoes, gravy, green beans, coleslaw, and corn nuggets. The restaurant offers dine in, drive thru, or take out. The dining room is clean and there is plenty of room for a crowd of people.

The bathrooms are mostly clean, there was some hand towels littering the floor and the trash was full.

I had to wait about seven minutes for the fish to be fried, as I had arrived after the church down the street was letting out from the latest services. With that being said, the turn around for my order to be filled wasn't a long wait, considering.

The cashier was friendly and courteous, and explained that the fish would take a bit longer as a fresh batch was frying.

All the employees were working quickly and not one of them...