Taco Bell — Restaurant in Wichita Falls

We ordered on the app, only to discover didn’t have one of the drinks we ordered. I was bummed, but they offered a different flavor of the same drink and I was willing to let it go.

Then, they told us they were out of large cups, and asked if they could give us a medium instead. When we said we weren’t okay with that (as we already paid for the large), they offered to do a small and a medium. While not ideal, we accepted, and they handed us drinks that were so packed with ice, they could barely get the lid on. And they shorted us one. We had to show them the receipt to get our other one. Once we got our drinks, they were really good… you know, what little liquid was in them. They did not even come close to lasting the 45-minute drive home.

Finally, we got a party box of soft tacos. They tasted great, but all the meat was at one end on all of them. Like half meat half lettuce. And there was a lot of lettuce.

We will do everything we can to avoid this location...

If zero stars was an option I’d use it. I’m almost sorry to say this was the worst Taco Bell I’ve ever been to. First thing, the large table near the counter is ridiculously sticky, like someone dumped a Baja blast on the table and massaged it into the wood. Second, the food, I know Taco Bell is no gourmet establishment but if I order a steak quesadilla with easy cheese I still expected to have cheese in my quesadilla. I was severely disappointed when I took a bite and not only had no cheese, but also no steak. Half of my quesadilla was flat and empty. And on top of that, they didn’t have any Baja blast freeze. Then when I asked for a refund for my drinks, I paid cash, they said they could not refund my cash payment but the one good thing I guess is they allowed me to choose other menu items to substitute them. Then I proceeded to wait 15+ minutes for the same quality of food I’d received moments ago. Mediocre food. Subpar service....

Please fire the girl working tonight. This location used to be great! We made it a staple Taco Bell to come to cause we knew there wouldn’t be any problems. Recently we would come here and our order would be wrong, a long wait, or they don’t have anything in stock, leading us to not be able to get what we want. Tonight we went down there. The food turned out great. The service was good to us but not the people next to us. I don’t know anyone working there but there is a girl working there tonight that was talking bad about her coworkers to the customers, yell things that are probably left better unsaid or said quietly, and she was very very bossy and rude to the other people working. I understand if she’s higher up but either way it may lead your other employees to quit. It just put a bad vibe in the air to everyone in the building. The lady next to me said she’s calling HR. Please get better! I love...