Casey's — Restaurant in Wichita

I had ordered a large pepperoni and a large beef pizza through the Casey's app for delivery and upon receiving my order it was not correct. I had gotten the one large beef, but the other pizza was just a large plain cheese.

Upon realizing my order was wrong I called up to the store to explain the situation. The worker that answered the phone said that if I came back in she'd remake my order or refund my card. I explained that I had ordered delivery and did not have a way back up there and if they could just re send the pizza out to me she then VERY RUDELY goes "WELL I DON'T KNOW WHERE YOU LIVE I DON'T KNOW HOW I AM SUPPOSED TO BRING YOU YOUR PIZZA" and yes I am using it all caps because she said it very harshly and rudely to me.

Of course after being treated so rudely I asked to be switched to a manager because I no longer wished to speak to her if that's how she was going to treat me.

I will say the manager I was handed off to was very nice and understanding about the situation. I explained the whole situation to her over again, and she explained since they out source their delivery to door dash there was unfortunately no way to resend the order out, but that since I ordered through the Casey's app she would refund my money for the order and that since it was a Friday night it would be back on my card by Monday, but it is now Wednesday and I still do not have my money back.

I did log into my Casey's app and send a message to Casey's directly, but have not gotten anything back from them or any refund or credit...

This Casey's is famous for not having pizza. I come in regularly because I like Casey's pizza and it is the only one close to my work and they hardly ever have pizza hot n ready. I don't want to order a whole pizza, I only want a slice or two, but they never have it. It is so frustrating. During my last visit today I actually waited 15 mins or so for them to make a hot n ready, watched half a dozen people come in who wanted a hot n ready but left without them. As one of the cooks was putting it on the slice trays another lady told her to use it for a pick up order. That was infuriating. Especially since they knew I was waiting for that! I stormed out ànd I won't be back. No wondèr they never have pizza slices ready. It's not that hard people, make enough pizza ahead of time to stock your hot n ready pizza. You have a way to keep the pizza hot in the kitchen. Make some hot n ready, then make some for the back, and keep them stocked. I've complained to corporate multiple times. This problem is still happening and it seems like no one can figure this out. CORPORATE PAY ATTENTION AND TRAIN...

By far, it's the worst Casey's pizza I've ever had on multiple occasions. They try to rush through orders using paper-thin dough when you order original crust. It's undercooked and soaked in grease. The staff blames the manager for always leaving to smoke and being short-staffed. The manager blames the staff and has even denied actions and went as far as gaslighting. I have wasted too much money at this location for pizza that an entire family wouldn't eat. Nobody at this location will make anything right. They can't even guarantee they will make the pizza correctly because apparently, they don't know how to do that. The prior reviews are correct in that they will be rude and hang up on customers. They hang up when things get hard or when they can't answer a question. They have no customer service skills and will not take the time to make a Casey's pizza as it should be made. I can say all of this because I have ordered from them frequently for years. I've had it with this place and would rather drive across town for good pizza that our family can...