Dairy Queen (Treat) — Restaurant in Wilmington

9/4/29, @9pm. Drove 15 minutes there, stood in line for 20 minutes, ordered 2 Blizzards, a small and medium. My fiancee who was with me just studied for and took a food service exam this week, and therefore noticed that our server had long brightly colored fingernail extentions, which she said were no-no's in the materials she had to study. As I am standing next to the window waiting, I begin to read the poster about Blizzards on the glass next to the opening where you order, pay and receive your product. The poster makes a big deal out of the fact that the server is supposed to turn at least one Blizzard, in a multiple Blizzard order, upside down to show that they are the correct temperature and consistency and have been prepared properly, (and if they don't, to ask for a coupon for a free one on the next visit). I have been getting them for about 15 years and that has always been the case. That's why I went to DQ, I love them. I have never before been anything but pleased with my Blizzards from many different locations. I may be wrong, but I seem to also remember that there is a machine that mixes the very cold semi-solid ice cream component, with the various ingredients so they are all properly combined. I looked through the window and saw our server with a long spoon moving in an up-down motion as if she was doing it manually, held by the hands with the aforementioned fingernail extensions. And when she handed them to us, first one, and then a few minutes later, the other, she held neither one upside down. We quickly saw that rather than a stiff, semi-solid consistency like every other Blizzard we've ever had, these were more like melting soft serve ice cream, and that if she had turned them upside down, they would have dripped and fallen out. I glanced up at the poster again and said, "It says here that you owe us a coupon because you didn't turn these upside down". She retreated back and talked to a male employee asking where the coupons were, at which point he disappeared. After a few minutes she finally came back and said they couldn't find the coupons and asked if we could move away from the window until they did, so she could take the order of the people behind us, (who by then had been waiting 20 minutes as well). We stood waiting beside the window at the corner of the building as their order was taken for a few minutes, but because of Covid 19 notices placed on the windows we felt uncomfortable that close to others so we moved a few feet around the corner to the window to our servers left, which was closed, but through which we could see the servers between the service window and the machines and product behind them, and they could see us. After no more communication from the employee for a few more minutes as our soft serve Blizzards were melting in the (still at that time of night), 87 degree heat, we decided to leave. I have never had to do anything of this nature, or felt like I should. I ordered a standard product by this business as I have many times in the past, always satisfactorily, but received a sub standard product and very poor service. I saw 3 people working there. A girl at each window, ours was the shorter one, and a male doing various things but not taking orders. They all looked to be in their late teens. Not the way a food service business should be...

I have been a customer at Dairy Queen for over 60 years and have never had such poor customer service as I have had this afternoon in Wilmington, NC. I ordered a chocolate nut sundae, as I have ordered many times before, and was told nuts would cost extra. As this has NEVER been mentioned before, I asked "Really?" The server said they have always charged extra for nuts and I said I have never been told that before.

I gave him my card, ordered a box of sandwiches, too, and the owner's daughter-in-law said her family has owned this DQ for many years and have always charged extra for nuts. I told her I am paying what it costs, but just that I had not been told that before. She said I was welcome to go elsewhere. I asked if she was refusing my business and she said I can. Long story short, I got my money back and will not...

Ice cream cones need to be made to the edge of the cone and not just in the center of the cone. Wilmington, NC definitely needs another location because this one sees alot of traffic and the people that work here really do the best they can with what they have to work with. They so busy at times when you order a blizzard they haven't wiped the machine off in between making them and the rag they would use to do so needs changed so you get the flavor of the person's before you and if you have an allergy to anything there that could present a problem. Parking lot needs to be paved or more gravel put down in extra lot because of huge pot holes. Staff is very friendly, one of the reasons we...