Likii Hibachi & Sushi — Restaurant in Wilsons Mills

Got home and realized that my online order was incorrect. I was missing shrimp from my steak and shrimp Hibatchi. My hibachi chicken had specific instructions for the vegetables to be carrots only and they gave me all of the vegetables instead (I ordered same exact thing two weeks ago and did not have this problem). I was supposed to have a salad with my steak and instead got two soups. You would think this would be an easy fix right ?? Nope.

I called and whomever the person was answering the phone immediately knew what was going on. She stated that the order was mixed up. I said "when was someone going to tell me that? " There was no attempt to call me back on the phone number that was on my order or anything. I asked for a partial refund and there was a long wait as she went to speak to the manager. I had to call back because no one got back to me in a timely manner. I asked for an update.

I spoke to the cashier upfront and I was passed off to the manager named "Katrina". I explained to her what happened again and instead of doing the correct thing, they did the exact opposite. She went from initially saying there was a mixup with the order numbers ( last 4 digits of my phone number) to trying to blame my wife for picking up the wrong order. I gave my wife the screenshot of the order number and she verbally gave it to the cashier up front when asked for the order number. The woman in the back packing the bags handed her 4 bags at once including other orders so it could have been easily been mixed up by accident.

It's a simple mistake and I would have been fine accepting a small refund. Easy fix in my mind.. but no Katrina begins nickeling and diming me by naming the prices of the missing items as if there was not much difference with the upcharge amounts.. I told her that I had been a customer for Likii many times previously and asked her if she really wanted to ruin that by ONE bad experience. She kept saying how we were in the wrong for being handed the wrong bag instead of taking ownership of the problem. She offered a remake instead of a giving a partial refund. I told her I was already home and could not go back out. I'm attending sick kids. I even suggested a credit for next time (you know continuing to give Likii business like a good customer) instead of a partial refund, to which she did not oblige. If you call any other restaurant within a 2 to 5 mile radius they will gladly and kindly apologize and at least give you a credit for next time. I know because Don Betos right across the street from Likii has done that for me with no hesitation or issue.

Even for sake of argument , if there was a possibility (small possibility) that something I or my wife did was wrong, what happened to the "customer is always right"?? There is no sense of customer relations here at Likii. There is no concern for customer retention or customer satisfaction. I can't believe they are apparently so tight on money that they would rather argue with a customer instead of giving a minor partial (probably $3 to $6) refund solely based on principle. If you want some GREAT Japanese or Great Hibatchi, with Great customer service. Look elsewhere, because this place is not it. Katrina/Likii, I suggest you go walk over to Don Betos in Flowers and ask them for advice on how to provide good customer service. Trying to blame the customer for your mess-up is absurd. Why dont you work on your 95.5 sanitation score before deciding to argue with a customer. Will not be returning. I will be sure to tell everyone I know not to...

I have been going here for a while now and haven't had any major issues until recently. Please make sure you count your change before leaving as I have been shorted twice. I have had to explain how much change I should receive and they act clueless… once I break it down they correct it but it seems they know what they’re doing in my opinion. Make sure to specify you want a lunch special when you call during lunch or KATRINA will charge you for dinner which is way too expensive for this quality of food and service. I don't understand why this business automatically tries to up charge you without confirming with the customer first. My wife went to pick up a order and when she got home the order was wrong.. I call them and the lady at the front KATRINA blames it on us I ask her can I speak to the manager.. she says she is the manager.. I say ok who’s your boss she says “im just an employee”.. I say you just told me you were the manager and she says I am an employee of the manager LOL!! Maybe someone should take some time to explain her job title to her.. she’s a bit confused. She then proceeds to say if you have an issue we can talk face to face and hangs up. So I return with the food and explain what happened she says sir its “your wife’s fault”. I say can you just replace the order we didn't order this.. she says “SO YOU WANT ME TO JUST WASTE THE FOOD I CANT TAKE IT BACK AND SELL IT” I explain that this is not our fault I'm not here to argue just replace the order the please… she says I'm not refunding any money and shows me the receipt and says look how much your order was… Again KATRINA that has nothing to do with me.. I say this is terrible customer service If you cant afford to take a $5 to $6 loss to make the customer happy … she then says this is a business.. Lol well of course what else would it be?? After several minutes of going back and forth my order was finally replaced.. Even after this she still continued to try to argue with me while customers were waiting to order. I literally had to repeat twice i’m done arguing with you!! After this experience I will not be returning. The unprofessionalism and the rude encounters from KATRINA was crazy!! This place is going down hill and probably wont be around long due to KATRINA providing terrible customer service. AGAIN make sure you count your change if...

I’ve ordered takeout from this restaurant a few times, and unfortunately, my order has never been ready at the promised time. I usually end up waiting an extra 10+ minutes after arriving. Today, after many months (maybe even over a year), I decided to give them another try and call a to-go order. I was told my order would be ready in 15 minutes. Based on past experiences, I waited an additional 30 minutes before heading over, just to be safe. When I arrived, I was told my order would still be another few minutes. I explained that it was supposed to be ready 30 minutes ago, and the cashier rather crassly responded that I had to wait because the last time I ordered, I never picked up my food. That previous time over a year ago I had been in a minor car accident. Even through all the chaos, I was considerate enough to call and let them know I couldn’t make it. I explained to the cashier that last time I called and made them aware of my situation. Cashier says "well I'm just telling you...." I understand if they have a policy about not preparing food until a customer arrives under those circumstances, but that should have been communicated clearly when I placed the order. Instead, I was left waiting again with no explanation until I asked. I would have arrived much earlier had I been informed. The food is average, but the location is convenient if I need food on short notice. That said, the customer service and communication really need improvement. I'll most likely just grab sushi from the grocery store next door next time due to consistent wait time for...