Arby's — Restaurant in Winchester

I don't eat out much at all, I have worked in fast food so I know there is competence, but I can't speak on the integrity.... But I've only eaten here twice and yesterday was my first time at this location. It was great- food was fast. Order was right.... Today, food was fast, service was great but if I am paying an extra .40 cents for a large drink- IN THIS ECONOMY- I want my large drink. I go threw D/T again today- like I did yesterday. I ordered a small strawberry lemonade yesterday, with my food. And it was so delicious I wanted a large today- well. .. I was TOLD it was large .but when I found my cup in the car from YESTERDAY, they are the SAME SIZE. That's stealing from customers..

Probably won't be back Js.

The cute little Spanish girl in D/T didn't need to lie to me when I asked her about it today....js. Hope nobody lies to you about YOUR...

I work in the area of this Arbys. Sometimes we get lunch from there. We only have a half hour for lunch so we like to call our order in so we don't have to wait. Of course sometimes it's a special order. Depending on which employee answers the phone, they will not allow us to call in an order. We can't sit in the drive thru for 15 minutes waiting on lunch. The strange thing is we can call other Arbys and they are more than happy to take our orders by phone. Did I mention it's usually 3 or 4 of us ordering? Today when I called I was told no phone orders and they couldn't give me a reason why. So this Arbys just lost the business of about 4 people. Have a great day! I'm going to Burger Kind!!! I had to give one star to...

My husband reignited his love for this place a few months ago. We've been there about twice a month the last few months. Our first several visits were relatively smooth. We encountered the same few individuals that were very patient, understanding, and made smooth transactions. Recently we've had several situations involving a different set of employees. Women with rude attitudes, snatching bags when I mention an item missing, snapping at one another over the mic and at the pick up window, and (worse yet) being noticeably irritated at my large order. Not impressed with the recent customer service. Was there a schedule change? I'd like the other team members...