Shenandoah Music Inc. — Local services in Winchester

If you reside in Frederick, Clarke, or Loudoun County this should be your go to music store! Our now 6th grade son has been playing the trumpet for over a year and we rent a new Yamaha instrument at a very reasonable price from them. However, he has recently taken up the guitar as well due to discovering Metallica which is his new favorite band. To assist in his new musical interest we brought our 2 old acoustical guitars to them for service and owners Matt and Jason were quick and ready to help. They accessed our instruments, made their recommendations, and you knew they were honest and passionate about providing musical services for their community. While they were looking at our guitars my 12 year old son eventually found his way over to their electric guitar section. Now most music stores would panic at the thought of a pre-teen browsing their store, but not here. Soon he was greeted by a young woman named Jen who kindly asked what guitar he was interested in, then pulled it off the wall, plugged it in, and then handed it to him to play. For the next twenty minutes, Jen took the time to teach him some new chords, as well as some other helpful tips out of the kindness of her heart and we were so thankful to have had her help. She was so patient, kind, and engaging with him and treated him like an adult by answering all the questions he had. We then left our 2 guitars for service and they later called us sooner than expected, letting us know the work had been completed. Upon our return, Kyle, assisted us as my son eyed a White ESP electric guitar that lead singer of Metallica, James Hetfield, plays and he was kind enough to pull it off the wall, hook it up, and let my son have a go. He was totally blown away and helped form an impression that if you practice hard enough and stick with it this guitar could be yours! A couple weeks later we were given my brother in laws old electric guitar and Jason took the time to carefully look it over and recommended a new pickup, amp cable, and a set of strings which we purchased. After installing everything our son has a new found passion and is really enjoying his guitar. So if you are in the market for an instrument, have questions about an existing instrument that might need service or repair, or just want to browse their immense selection look no further than Shenandoah Music Inc! They are simply the best and we are...

Their price for Martin guitar strings was competitive with the online stores, but they had more variety. I use a fairly unusual gauge which can be impossible to find online at times. Shenandoah Music had exactly what I wanted AND I used them the same day. I didn't have to wait 2 to 5 days for shipping. I'm considering buying yet another bass - a stand-up electricthis time. I looked at Shenandoah's pricing on them and I was surprised to see that they were also competitive with online retailers. I can buy it on layaway if i want to. If there's an issue, I can take it to the shop without having to go through the hassle of boxing, shipping at the FedEx store and hoping it arrives undamaged so I can get my refund. I recently bought a bass online and had to go through all of that..It's a pain in the posterior. Had i looked at the bass locally, i never would have bought that model in the first place. By the way, the young man who waited on me at Shenandoah Music was extremely helpful and courteous. While he did his due dilligence on upselling, it never felt pushy - just helpful. It's important to support our local, brick and mortar retailers, IMHO. They support the local economy in many ways, including providing local employment which circulates the Benjamins HERE- not in another state. When you need something at the last minute on a Saturday afternoon, who you gonna call? Sweetwater will talk with you. But only local stores can help you TODAY. think I'll visit Shenandoah...

I recently bought my first acoustic drum kit, and there is NO place I would have purchased than Shenandoah Music. Jason and Jen put so much care into guiding me to the right kit for what I specifically needed AND that fit my budget. They patiently explained and educated me so that I could make an informed purchase. They didn’t have the color I wanted in stock, so they ordered one, and it quickly came in. When it arrived, they put it together and had it waiting for me. They even loaded it into my car and walked me through some additional things like setting up the boom stands for the cymbals. To say they are friendly, professional, and helpful is an UNDERstatement! It is always a pleasure to go into this shop. I feel like a valued customer even if I don’t buy anything at all. If you are reading this review and are considering an instrument purchase, don’t hesitate: Shenandoah Music will be the best experience you will ever have at a music shop! The big box stores only want your money; they don’t care about customer service. But the folks at Shenandoah will value you as a person. I will be a lifelong customer, and I guarantee...