Subway — Restaurant in Winchester

Customer service and the man's attitude were terrible from the beginning. I walked in and before ordering I asked the difference between two subs and rudely the man answered like as if it was an issue that I had a question. I proceeded to order and he seemed to have an attitude, he asked what toppings I would like and I simply asked for mayonnaise and lettuce. I asked for another stripe of mayonnaise and he acted as if my request was a life ending request and poured a huge glob and quickly looked up to see my reaction because he knew he was in the wrong and if it weren't for his attitude he may of not done that. Subway has gone downhill in the past few years and terrible employees like the one I had to deal with today aren't going to make customers return. I chose to walk out and won't be returning. Customer service seems to be an issue in past reviews so this may be something management should focus...

Lady was extremely rude to my son and nasty. We put in a mobile order while sitting there and saw we got a free cookie. My son got up to ask if we could get our cookie with the order and she yelled at him. Hen told me it was the situation. It was a three sub order and a cookie how stressed out can you be that you are rude to a boy asking for a cookie? Thanks for making a dinner meal experience HORRIBLE. Then to blame us because your stressed then to blame is for sitting in there waiting and supposedly my son sneezed. His mask was on the whole time. It’s not like he could run out into the lot to sneeze....

Paid for delivery. Driver told us they were out of drinks and the woman who answered the phone when I called said no refund was being issued, only that we can pick up drinks tomorrow. Asked for Mgr or corporates number only to be told no help will be given. Only after contacting Doordash (whom they contract through) could we get a refund (no thanks to the subway employee.) Have had someone run to the door 45 minutes before close and lock it in mine and my fiancés face literally as we were reaching for the handle to enter. Don't bother with subway, you'll be happier...