Don’s Kitchen — Restaurant in Windsor

Today I tried to support Don’s Kitchen in Windsor (Price Rite Plaza). I ordered delivery at 10:16 a.m. through the Clover app and noticed they didn’t provide a tracking number. So, I decided to call the restaurant five times but no one answered. Cool, it’s Saturday, so I decided to just drive there and pick up the order myself. No big deal.

I arrived around 10:55 a.m., and when I walked in, I wasn’t greeted, even though there was someone sitting at the front booth. I told the lady I had ordered online, and she quickly responded that they never had a delivery option. I showed her my phone, where it clearly showed that delivery was available. She said she’d call her business partner, Jim, and mentioned that they were making my order. I told her I’d come back, and she said she would call me once my order was ready. I waited in my car until 12:00 p.m., then went back inside to check. Once again, I was met with a nasty attitude when I asked about my order. The lady said my order had been ready and sitting there for a while and that she’d called me. However, I had no missed calls. I even asked her to read back the number she supposedly called, but she didn’t. She had a notebook full of numbers, and mine clearly wasn’t there.

At that point, I asked for a refund. There was no apology, just more attitude. I really tried to support this business, but the entitlement and disrespect were unbelievable. All I have to say is, they need to do better. Customer service goes a long way, and my money is just as green as anyone else’s. In this economy, even big franchises are struggling, so what makes them think they’re invincible? The attitude and lack of accountability was so...

Really bad service … 2 out of 3 waitresses has really bad attitudes.. way to busy in their phones to put your order in right..I’ve been there 5 times and completely screwed up my order 4 times.. the waitress says everything except sorry … the owner was accommodating after the fact but nobody wants to deal with that type of bs when ur trying your hardest to support back businesses you know.. just really bad representation of the business in the front. The food isn’t bad but I never once got what I ordered and the waitress has all this attitude but NO pad to write anything down and then no answers or apologies when it goes bad.. the service is absolutely horrible.. no accountability.. no professionalism.. way to much...

first of all, delicious food. I went on a weekend and got their soul food special? FIRE. while I do wish the portions were a bit larger on the sides for $21? The flavor is great. It’s going to blow their competitors down the street, out the game. Because their problem is they’re overpriced, and the food is bland!! but THIS spot? i’ll be there every weekend. pls expand your soul menu!!! and a grits dish would be great… look forward to...