Windsor Pizza — Restaurant in Windsor

Don't place delivery orders with this place. Disappointing. Ordered delivery and never received our order. Order was confirmed at 8:45 for a 9:15 delivery. Time comes and goes. I check Doordash. No update. Wait 15 more minutes. The app support is no help. Finally reach someone in support and it tells me at 9:45 to contact them directly as they deliver their items, not a doordasher. Explains why there was no update that thr food was ever on its way. Call them, and they seem shocked, and they say it was delivered a long time ago, and they suspect it may have been stolen and ask if the address is an apartment, it's not. I checked the front door multiple times while waiting so there's no way someone stole it from our house. Their solution is to cancel the order because they are now closed. So now I have to wait a few days for a refund and im shit out of luck for food. So either they never made the food to begin with, or the driver delivered it to some strange address because I could not see it at any of our neighbors doors. So this place seems useless with deliveries based on my experience and other...

Disgusting. We don't order from here much at all. Maybe once before and now I know why. The cheese on the pizza was like rubber. We ordered a fried dough with Marinara and cheese (asked for sauce and cheese on the side as to not make the dough soggy since it was being delivered). They put the fried dough in a tin container with a tight plastic lid. They put the sauce and "mozzarella" cheese on a fried dough. It didn't specify mozzarella cheese so we assumed they would serve it with parmesan, like every other establishment. In 50 years, I've never had it served without parmesan. I ended up with a wet and soggy piece of dough that looked like a childs pizza. If I wanted a pizza, I would have ordered one. Took no responsibility when we called. Don't order from here. Born and raised in Windsor. Have eaten practically everywhere in town. Will never order from this place again. Would give no stars if I could. No one enjoyed their dinner. There's a reason why people go to Wilson Pizza instead. Threw the food away and ate a donut for dinner. Can't get that disgusting taste out of my...

Person that takes the orders is extremely rude. Raspy voiced woman named “Layla” I always order from Windsor pizza as i am a local. However, today i was hung up on 3x. Called back 6x to place my order. 4th time she asked if i can’t hold. I proceeded to explain i was hung up on, hence why I’m calling back then she says she wasn’t taking my order and hung up on me. 5th time i asked for a manager she said you can come in & speak to them then hung up again. 6th time the manager answered the phone & said basically she was right i was wrong? Then it took me 5x to even get him to tell me her name. HORRIBLE. This place will never get my money again. 0 stars - highly NOT recommended. Good job Layla, hope you get a raise for losing a customer. Also calls are recorded, so for them to say i wasn’t hung up on? Pls go listen to the calls & here how you’re employee can’t put a call on hold & how she addresses them. Poor...