Aurelio's Pizza — Restaurant in Winfield Township

I emailed corporate Wednesday evening and still have heard nothing back so now I'm posting everywhere I can on all social media sites. I also filed a complaint with the Indiana Attorney General. And this is not about the money, this is about the illegal practice of charging customers a fee without notice. Here is the email I sent to corporate. Adding, Indiana is a one party consent state about recording. I wish I had looked up the law while I was there instead of believing the person who told me I could not record.

I am writing about a horrible experience I just had at the Winfield, Indiana location. When my bill came, there was a 3% service fee added to my bill. When asked about it, I was told it's just something corporate is doing now. When I asked where it was posted on the menu, I was told it isn't posted anywhere, nor is it on the menu. It's just something corporate is doing now. I asked who to talk to regarding this and was given the Homewood number to call. When speaking with the manager there, she said that it is posted on the menus, carryout door, and main doors. I told her it wasn't posted anywhere at the Winfield location. I asked how to get the service fee off because I was currently at the counter waiting to pay. She said I could pay cash to remove the service fee. The girl checking me out said I still needed to pay the service fee even if I was paying cash. I then asked for someone to write something saying they had no notice anywhere about the 3% service charge. She came back and said the manger was not going to do that for me. Then I said, ok, I'll just record you saying it because I don't want to contact corporate tomorrow and have you magically put signs up tonight saying they were there all along. Another girl comes quickly behind the counter and threatened to call the police if I recorded because it was a private business and it was illegal for me to record there. I'm sure the look I gave her was priceless. So I stepped outside and recorded from the parking lot. To say that this experience was horrible would be an understatement. Charging a fee with no notice is illegal. I have been a customer of Aurelio's Pizza since my parents started taking me to the Homewood location as a toddler over forty-five years ago. I have never had such an awful experience as this. The eye rolls I received from both girls and the guy who was there are like nothing I have ever experienced. I will be spreading the word in our town how people can expect Aurelio's in Winfield to to treat their customers and the illegal practice of charging fees with no warning. And the whole, "It's only 3%" with the eye roll about put me...

Dear Aurelio's Staff,

I am writing to express my sincere gratitude for the exceptional service we received during my husband's surprise 60th birthday party at your Winfield location. From the initial planning stages to the final touches on the decorations, your team was incredibly accommodating and helpful, going above and beyond to ensure everything ran smoothly. The level of personalized attention was truly remarkable.

The party was a resounding success, largely thanks to your dedication. The food was absolutely delicious – a delightful array of options that catered to all tastes. The breadsticks were perfectly crisp, the salad refreshing, and the Mostaccioli was a particular hit. The pizza, roast beef, and the carefully curated selection of beer, wine, and soft drinks completed a truly superb spread. I was especially impressed that you were able to accommodate my request for my husband's favorite beer, even though it's not typically on your menu – that extra effort truly made a difference.

Having 50 guests and managing to stay under $20 per person was a pleasant surprise and a testament to your efficient and cost-effective catering services. More importantly, the party was a memorable and joyous occasion, exceeding all expectations. My husband had the best birthday celebration he’s ever experienced, and for that, I am eternally grateful.

Thank you again for your outstanding service and for helping to create such a wonderful and unforgettable...

I have been going here since I was a little kid and no matter how many staff changes they have been through over the years the quality never changed. It was my daughters 2nd birthday and I asked if they can make the pizza into a heart (her new favorite word is pizza) so I thought I’d do us both a favor and order some Aurelio’s. Not only was my request fulfilled, they overachieved. They cut the pepperoni centers out in the shape of a heart, drew hearts on the box, the pizza was perfectly shaped in a heart, none of that needed to be done. I could’ve been told to kick rocks and just order a regular pizza but instead they made my daughter’s day so special. Some may think it is insignificant but to me, the little things matter. Going above and beyond for a $26 order for someone you’ve never met just goes to show these people take pride in their jobs. Hats off to the entire staff, And the manager of the store for making my family’s day. A good leader keeps all of their employees motivated and treats them with the same respect as the CEO. I have no doubts this manager...