McDonald's — Restaurant in Winfield Township

I have two problems with this location. They do not get on the microphone to take your order quickly at all. This is consistent by the way. It’s not as if they had a rough day and things were overwhelming, I’m rational and I could totally understand that. A few issues here and there is no big deal. But it’s consistent. That is the issue.

Now mind you I almost always only order a Diet Coke. I ordered a diet and a regular for myself, and my mother and a girl handed me both of the drinks and didn’t indicate with one of the push buttons on top which one was diet. Then when I asked her to fix it, she stood there and looked at me like a deer in headlights as if she had no idea what to do next.

Even if I specifically tell them do not put onions on my meat, they put them on. Then on something like a cheeseburger where it’s supposed to have onions, they don’t put them. Does anybody know how to make a cheeseburger correctly anymore? Here’s the recipe guys, ketchup, mustard, onion, pickle. Then of course, the meat in the bun, but if you couldn’t put that together, geez I don’t even know what to say.

The issue here is that people just don’t care about working anymore. I saw someone mention in the comments that the place was very dirty inside and a lot of the employees were walking past the dirt. By dirt, I mean, leftover bags and stuff from other customers. In my mind, that’s like the easiest job in the world. I take a bunch of old paper and throw it into a garbage can and then wipe the table down with a cloth. Again, guys, if we can’t even do that, how can I trust you’re gonna make my food right? I mean, if you don’t care about making the front of the store look acceptable how bad is it in the back?

I hope you fix it. I would actually eat food from McDonald’s again and order more than a Diet Coke if they actually got their...

My experience at this McDonald's is normally fine. However, this morning(8/9/18 abt 610am) I experience some of the worse service I've ever received and it was from a manager! I ordered three sausage biscuits and two hash browns and I ordered it from the drive thru. I pull around pay for my food and go to the pickup window the manager hands me the bag of food. I typically check at the bag at the window,but I didn't this time. So I check before I leave the parking lot and come to find two burritos. I park go into the restaurant with my receipt and food. I show the manager the receipt and the food. She then says I took out the sandwiches out the bag and was basically trying to get three more biscuits for free. I tell her I never got anything and she continue to say I'm lying because she handed me the bag at the window. Now mind you I never ordered any burritos and I wasn't charged for any. She continued to accuse me of lying while she was making the sandwiches I NEVER received. This was totally unprofessional even if you doubt the honesty of a customer you don't accuse them of being a liar. I wasn't lying by the way! She was so certain I was lying that it never crossed her mind that she made a mistake. I was utterly disrespected by this manager! At the very minimum she could have checked the cameras and see if in fact I was lying. I've never been attacked like this before verbally by someone in customer service! She should be discipline and taught better customer...

This is by far one of the worst Mcdonald's I've ever visited. I used to be a GM, so I hold them to a higher standard, but this place falls really short of yhe golden arches standards. Stopped in with the family for a quick dinner. Lobby was beautiful, recently updated, but boy, was it filthy. Watched over 10 employees walk by tables of garbage from other customers. It sat there from the time we came in until the time we left. They had at least 20 employees on the clock and only a few customers during our visit. The staff were all teenagers and were goofing off more than working. When we received our drinks, I politely waited while staff members got their own drinks. They began goofing off, so I gave space only to be run into by these employees. The worst part of all of this was once we received our food and began to eat, I realized our burgers were damn near raw inside. 🤮 As well as the others were caked in ketchup.... They fixed it, but there no apology or any way to make it right. Never will we be visiting this establishment...