Burger King — Restaurant in Winter Haven

"Welcome to the Most Unmotivated Burger King I’ve Ever Seen"

If you're looking for quick service, avoid this Burger King at night. I’ve never encountered such slow and careless service in all my life. Let me break down the reasons why I can’t recommend this place:

Extremely Slow Service at Night No matter how empty it is, the speed of service is ridiculously slow. I usually visit around 10 p.m., and even when I’m the only car in the drive-thru, it takes 20 minutes to get my order. Once, with only two cars ahead of me, it took the same amount of time—20 minutes—for two simple meals. These were not complex orders, just standard menu items.

Lights Off, No Sense of Care Tonight, I arrived at 10:30 p.m. to find the restaurant signs in darkness. Which either shows pure laziness or a complete lack of attention to detail. It makes me wonder if anyone is supervising this location. It seems like whoever manages this place has no passion or pride in keeping it running smoothly.

Questionable Management or Ownership The problem may not even lie with the night staff. Sometimes, it’s the owner’s lack of investment and care that trickles down to the employees. It's sad to see someone own a business but fail to show any love for it, resulting in a restaurant that treats customers like they don’t matter.

Day vs. Night: A Stark Contrast The most confusing part is that during the day, none of these problems exist. Even with a crowded drive-thru or lobby, the service is fast, and orders are ready within 10 minutes, max. But come nighttime, it feels like the staff is purposely slowing down. It’s absurd that only two customers can be served every 20 minutes.

You’re Losing Money This message is for the owner and management. If you’re paying your staff on time, providing the best equipment, and still getting these results, then the problem lies in supervision. If that’s the case, it’s time to make a change. The fact that they didn’t even turn on the lights suggests they’re trying to avoid drawing attention, almost as if they don’t want more customers. That’s money out of your pocket.

And if you’re the kind of owner who just hires a supervisor and turns a blind eye, waiting for negative reviews to force you into making a change, then unfortunately, you’re the problem. You’re a poor leader, and you need...

I have never posted a google review, but this location is so laughably awful that I had to. Maybe it's only the night crew, because I've never been during the day and only stop by after work, but this is almost a parody of Burger King as a concept.

They apparently have the last surviving credit card reader prototypes from the first ever Burger King, because they are never, ever functioning. On top of that, the drive-thru is designed in a way that once you're in it, you're essentially signing a 4-6 week contract on being able to leave, since there's no outlet until all of the angry customers in front of you also peel out of it because they waited for 45 minutes to be told that the credit card machines have magically gone down as soon as a line formed and the workers would have to do their usual artisanal 30 minute long slow-fry of burger king chicken nuggets.

The workers routinely seem just as surprised as you are that you settled for this location, and I can only assume that the cartoonish service is an attempt at driving people away so that they can get paid for babysitting a paperweight with the words "credit card machine" sprawled on the side of it in crayon instead of actually being of any use to people on a busy tourist road. I've gotten sent around to wait for spicy nuggets only to receive the wrong order, I've seen customers get out of the cars in the drive-thru to stretch, I've heard an entire line of people honking in an effort to jolt the employees from out of whatever nugget-haze they've fallen into, I've barely ever gotten the right order, and yet every few weeks I give them another chance, and I get punished for the hubris of thinking Burger King could've ever replaced the skeleton crew of disillusioned teenagers they've mistakenly left in charge. Do yourself a favor: Go next door to Salem's, cook a nice home cooked meal, go to the Red Lobster down the street and dumpster dive for cheddar biscuit leavings, anything but this black hole of...

The worst service! The dining room was closed due to COVID19 so they only had to focus on the customers in the drive-through. I expected a somewhat longer line than usual as a result but, after a long wait behind other cars, when the car in front of me got to the speaker to order, I noted that it seemed to take a long time for them to place their order. When they finally pulled forward and I pulled up to the speaker, I waited a short time then I was told, "Please wait just a moment". I watched as the people in the car in front of me paid at the first window and pulled forward to the second window. I thought I heard someone say something through the speaker so I said, "Hello?" and a very impatient sounding reply followed immediately and said, quite nastily, "PLEASE WAIT"!! The car in front of me finally pulled away around the corner at the front of the building and I waited another 30-45 seconds before the voice on the speaker asked if they could take my order. As I started telling them what I wanted, they asked me to repeat it twice! They finally got my order, I pulled to the first window to pay then to the second window and waited for about a minute then the window opened and they told me to pull around to the front of the building and they would bring my order out. As I rounded the corner, there sat the car that had previously been in line in front of me still waiting for their order to be delivered.

When my order was finally delivered, there was no acknowledgement or apology for the time it took. There was a clear lack of concern about even making any attempt to appear to care about providing...