Starbucks Coffee Company — Restaurant in Winter Springs

It seems that I have encountered some issues at a particular Starbucks location for the second time. As a customer and a professional and social entrepreneur, I value efficient and pleasant experiences. I run my own business and believe that clear communication and friendly attitudes are essential in customer service. However, I have noticed that the managers' attitude towards the customer and the lack of clear instructions for certain procedures have been frustrating.

For instance, the drive-through option is convenient, but there are certain expectations that are not clearly communicated. When an order is incorrect and needs to be corrected, the app instructs you to pull up to the drive-thru window, assuming you have ordered online. However, upon arrival, I was told that I should have mentioned that I was there for an online order. This lack of clear communication and the onus being on the customer to explain the situation can be quite frustrating.

Furthermore, when addressing an incorrect order, the emphasis seems to be on the customer being wrong rather than providing a friendly and understanding approach. It would be helpful if the employees provided their name and displayed a customer-friendly attitude, especially when dealing with order discrepancies.

In addition, it would be beneficial if the app could provide information about any disruptions, such as drive-thru closures due to construction, to ensure that customers are well-informed.

I believe that clear communication, accountability, and maintaining a customer-friendly attitude, even in challenging situations, are crucial for business ethics. I hope that these issues can be addressed to improve the overall customer experience at...

I will tell you, I have had a few badly made coffees here and I get one pretty much every single day. HOWEVER, I want to shout out DELANEY (Hopefully spelled correctly) She went above and beyond with pleasure to help see if there was a specific cup in the back I was looking for since they got a truck the previous night. AND THEN I mentioned to her I forgot to scan my rewards/stars when I bought 3 cups a few days before that was $73. I didn't ask her anything about getting the points back or anything. I just mentioned it because I almost forgot to scan it again when I was buying the cup from her. And them she took her time to search back 4 days previously for the receipt that I had bought the cups for so that I can contact starbucks and get those stars back! She did not have to do that. I didn't even ask her. It was all her. And employees nowadays do not ever go out of their way to help people that much anymore!! So SHE gets 10...

All cards on the table...I am not a regular Starbucks customer. Tried it a couple times. Did not care for the coffee and once got a pastry that was still completely frozen. Just visited this location because I had gift cards. The posted prices on the pastries were not what I was charged. I asked about it and was told that the prices go up (+20%) sometimes and the store is not informed about the increases. I know it is just a couple bucks but it being told by the server that she is not to blame and essentially "tough" rubbed me wrong. This location may have a management / attitude /...