Papa Johns Pizza — Restaurant in Winterville

Much as I love Papa Johns I hate to leave a review like this because any other time that I have made an order and something was wrong it was corrected with no problem and everything was refunded. But this time the person over the phone "He never said his name" was very rude. First I called to check on the order and was hurried up off of the phone with "Thanks for calling papa johns, please hold "click"" the first time I stayed on the phone for roughly 11 Minutes and then the second time the same thing and then was on hold for 7 minutes, now it has turned 12:01 am. When I hang up and call back again I get the same guy and he says "Thanks for calling Papa Johns we are closed" I explained the situation and he replied only thing we can do is get a free pizza "click" no response from me or even a chance to give a response to them. So I call back again and this time I record the conversation because I was in such disbelief that I couldn't believe it so I knew that no one else would believe it either. The same thing basically happened I was trying to be sympathetic as possible but the person on the other side of the phone was so rude that I just couldn't take it anymore so I gave up in disbelief and just threw the cold dry pizza away along with the wings. I hope that this doesn't happen to anyone else at all but I will not be ordering from this...

I ordered online last night, after receiving a sweet promo deal in the mail. I received a call saying they couldn't deliver to my area after dark, per their policy; while this was odd and a mild inconvenience, I had no issue driving the short trip to pick up my order via curbside. I ended up receiving a second call to let me know the charge would have to be redone due to I left a tip for delivery; I told them to just leave it as is and give the tip to whomever would have delivered, to save the hassle of refunding and recharging me. :)

The location is easy to get to, and clearly marked to let you know you cannot go in. The guy whom came out to assist me was very friendly and helpful! I wish I'd have gotten his name, but he was tall, super nice, and told me he liked my car's theme. It was after 9PM; if this helps management when they see this, please let the crew member know I shouted him out for the awesome service. :D

Both pizzas and the Papadia I ordered, were perfectly made and delicious! This was my second experience at this location and I was even more impressed with both the food and service, this time around. I'll just have make sure to order delivery earlier, as I did with my very first order from here. I wouldn't want anyone to turn into a pumpkin just so I can get my...

This is a horrible Papa Johns. Seriously- just don't even bother. The first time we ordered they only brought one medium pizza instead of 2 large pizzas. We also paid for sauces as well, none came. When we called, some girl told us on the phone next week we would get 2 free pizzas since we did not get our pizzas and what not. Come this week, we call in to get our free pizzas since we did not get any sort of compensation last week. No credit on our account, of course. So, we speak to four different people. No one can figure it out, its a whole problem. They wouldn't let us edit our orders because they couldn't figure it out. Eventually we finally finally get it ordered, and the pizza takes over double the time to arrive! When it arrives, they charge us for the pizza even though this was supposed to be a compensation..

Then, they took our pizza away and refused to give us ANY compensation. After hours and hours of waiting and paying. They kept our food kept our money. Basically, the company did not deliver our order that we paid for, we were over charged, dinner was over an hour late, not only ONCE but TWICE. This entire process took hours. Don't bother with them and order Dominos. I'd literally rather...