Subway — Restaurant in Wisconsin Rapids

We did our order on the app. Waited in line drive thru for 10 plus mins. Which was understandable as it was busy with one car in front of us and one behind. Nothing was said to us when our food was handed to us. I get home and on our receipt it states no avacodo today which we got the Mexicali sub. The whole point of it is the avacodo in my opinion. When calling in, I ask for a manager the girl who answer stated that is was a manager call. The phone was taken by someone who did not state their name. I had ask, which was Danielle. When asking if she was a manager she laughed and said not technically. So I stated that that when getting our food we were not told that it was missing one of the key ingredients and did not know till we were home. I said it would have been nice to know as that sub was purchase due to that specific ingredient. All I got was yeah well we’re busy right now. Danielle attitude is not right to even be representing as some as a manager. Unprofessional...

I placed an order online for pick up and then called to verify the 'Special Instructions' were read and understood regarding food allergy precautions. I spoke with Jordan, and she was wonderful. Not only did she verify that she read the note regarding special instructions, but she showed understanding of what standard precautions needed to be made by telling me what necessary steps would be done, without me asking, to keep my daughter safe. This is a BIG DEAL for food allergy parents. People need to be more like Jordan. She deserves a gold star (5+ of them, actually), and a raise. Thank you, Jordan! I...

This location is terrible. I've rarely seen such unhappy, rude, and aggressive employees. The employee who took my order rolled her eyes and sighed the entire process as if my ordering a sandwich was THE most irritating thing she's ever encountered. I ordered mayonnaise on my sub. This woman squeezed out at least 8 tablespoons of mayonnaise into my sandwich. While wrapping my sandwich in paper, she smashed it when turning it over to put a nice little subway sticker on it. I received what turned out to be mostly smashed soggy bread full of mayonnaise. What a way to keep customers returning to...