Thai Palace — Restaurant in Wolcott

I would be so bold as to say this is my favorite restaurant, period... The small dining room is nicely decorated and as inviting as the staff and owners. I actually had a problem with my debit card one night and could not pay my bill, I believe it was the owner who allowed me to come back the next day when I was able to get the cash to square up on my bill...Just very friendly nice people who care about the business they're running and it shows . While I don't consider myself a food critic by any means, I have had my share of Thai food, and it's one of my favorite cuisines...That being said, Thai Palace is the best I've had... Everything is always fresh and delicious, bursting with flavor and meats and everything else cooked to perfection... Whether you've never tried duck or love good duck I highly recommend it at Thai Palace, I always get it in my entrée and it's always amazing, crispy skin and moist and delicious without being greasy. This is the type of food that always leaves you feeling full and content but not weighed down and bloated from eating additives and premade junk you get at most restaurants. Prices are really reasonable for the level of quality as well...I like to try new places, but for Thai I am nervous to even eat anywhere else because I am almost certain I'll be disappointed by comparison and end up with a bill that will definitely be higher. If you've never been here, do yourself a favor and try Thai Palace. I'm going tonight with my girlfriend and will be dreaming about it until we we get there! Haha. Two thumbs up...

You know it’s unfortunate bc the food was actually quite tasty but the customer service just wasn’t there today I guess. Here’s my experience: I called in an order for a lunch special and when I arrived I was told I have to spend at least $15 to use my card.

Now, this is something that the person over the phone (who took my order) could have easily and quickly said to me on the phone. For ex: “by the way, our minimum for card purchase is $15. Otherwise it’s cash”

Additionally, when I went inside, I had some questions because my meal looked as though it was smaller in portion. The staff informed me that the lunch special came with a salad—and that’s fine, but it’s also something that should have been stated over the phone as the menu doesn’t state it comes with a salad. I honestly would have gotten the regular meal. It’s literally a $1 difference

These are quick things that could have been addressed on the phone.

And in the future, you guys could smile more. It’s more inviting and friendly.

Anyway it sucks because I walked in happy and walked out...

Second time trying Thai food in CT. First time was at Seven Moons in Berlin CT and it was outstanding, spicy but flavorful and fresh. Unfortunately I did not walk away with same feeling at Thai Palace. I kept driving by this location and wanted to try local establishment. First appearances is that the place is old and out dated. But I never judge a book by its cover and the reviews on Google all spoke highly. Service is very slow, only one person doing everything. But the person was friendly and accommodating. Food was not the same freshness as the other Thai restaurant I had been to. Food tasted “off” can’t put my finger on what it was but the Pad Thai was not something we finished. The other food was just ok but potato’s were not cooked all the way. Total bill for two people $60 so it is not inexpensive.

Based on reviews I will assume this was an off night and will probably try one more time. Otherwise I will travel a little bit further...