Chipotle Mexican Grill — Restaurant in Woodhaven

I've been an avid Chipotle fan for years. I remember when the first one downriver opened on top of the hill in Allen Park. I would get my dinner there after work before heading to my second job on average 1 to 3 times a week. I even became friends with some of the staff and especially the manager there at that time, and everything was always fresh and perfect.

When one opened up in Woodhaven, I was excited to have Chipotle so close to home! Being at Allen and West, I can understand if they sometimes run out of certain things - It's a busy area. But time and time again I've had problems with my favorite thing about Chipotle - their chips. When made correctly, they're my favorite tortilla chip from any Mexican style restaurant. I use them as edible spoons to eat my bowl!

More than half the time when I order chips from the Woodhaven location, they have absolutely zero salt or anything at all. This last time, either the oil in the fryers wasn't hot enough or they put far too many tortillas in the fryer. Roughly half of the chips were completely soggy and oily, which makes them gross. About 10 chips were good and the rest were partially soggy.

I understand it's a Friday night at 9:30 and you might have had to make some for the dinner rush or something, but I'm too big of a fan of this restaurant to not say anything anymore.. Please get things together Chipotle Woodhaven... Simple ingredients, prepared well make for 5 star reviews, and I'd love to make this one a 5 star review if things get better...

I experienced the WORST customer service of my life today. I placed a mobile order for pick up & it said it would be ready at 1:20. I got there around 1:30 & the door was locked. There were 3 other customers waiting outside of the door. There were about 4 workers inside cooking but NO ONE acknowledged us or told us what was going on. They made us wait outside in the cold with no explanation. We were knocking & trying to call them but no one was answering, for about 25 minutes. I only waited because I had already paid for my food. Finally after 30 minutes of waiting and being completely ignored outside, we got through to them on the phone. They basically told us that they were trying to open & couldn’t step away because they had to hurry and open. I’m sorry but they could have & should have stepped away to give us an update. It would have taken 2 minutes. They told us they weren’t supposed to get online orders today and that we weren’t going to get our food. They said they would refund us and basically to go home. No apology, no discount or free food next time offered, nothing. I was and still am so livid!! There wasn’t even a sign on the door. I can understand being short staffed and that things happen. I just cannot believe they ignored their customers that were waiting outside in the cold. I won’t be going back to this Chipotle location after how I was...

If I could give this place zero stars, I would. Not only was the place disgusting, the service was horrible. First, I have a large family. Which originally we ordered on the app, but for whatever reason it wasn’t working properly- yet charged my card two times. So I tired to make it easier on everyone, and ordered online… however it didn’t work.. so, we get in line to order our food. The service was absolutely awful. The ladies be hide the counter had the worse attitude possible, I’m talking about throwing our bowls around, after I was trying to tell her I had more to order for. ( not to mention, as a large family we don’t eat out ...) we ordered three salads, and you could see the bottom of our bowls- the serving size was a joke…. there was barely any salad .. then to top it all off.. they had no dressing.. how are you supposed to come off as a healthy alternative and not have dressing for a salad even though online it has the option already clicked... As someone who has to be dairy free, and can’t have avocado- I choose chipotle thinking this would work for my food choices….. don’t go here, if your looking for a healthy alternative, go to pita way. The people in there are WAY more professional, the customer service is top tier, and the food is always...