Dunkin' — Restaurant in Worcester

I go to this Dunkins every morning and if I want one in the afternoon I go out of my way to go here. I absolutely love a certain 4 that work in the morning. The one I have not seen in a while and I wish I knew everyone's names so they could get the credit they deserve. I know one and her name is Sarah( hope I spelled that right,lol) she knows the other ones and I pray she relays this. They know my voice at the speaker and because of my son I have sometimes been laughing so hard I couldn't speak and they know who it is and start laughing with me instead of getting mad(how it should be) I look forward to my visits in the morning between them and my son it starts my day off right. I pray they all see this and know how much we appreciate them. The time to go to this Dunkins is 4:30-5 in the morning to get this kind of treatment. They have to deal with a lot working at this location so if they are having a bad time please do not get mad atthemtry to be understanding. They put their lives at risk(not an exaggeration) so we can have our Dunkins in the morning. Please be kind and patient with these...

The worst customer service! (Today 05/23/2023) pull up to the window, do not receive a greeting more like “can I take your order” I say can I have the ham and cheese crois (interrupted by the drive thru rep OK ANYTHING ELSE?) I’m like ¿? Did I just get cut off? Give me a second please. . Then I proceed ice latte caramel melted sugar please she’s like is that all? (Attitude) I’m like yes she’s like thank you! I’m like you welcome?! Pull up to grab my order as he hands me the coffee she’s like here you go snachy! And everyone in the store proceeds to laugh. I parked my vehicle proceed inside the store ask to speak to the manager that NEVER proceeded to the counter and I still made my statement very clear! I am an office manager your unprofessional I will NEVER ALLOW MY STAFF TO SPEAK TO ANY CUSTOMER THIS WAY YOU NEED TO BE FIRED! Don’t even deserve a job! … Swearing while talking to customers Totally ignoring mobile orders … DO NOT VISIT THIS ESTABLISHMENT GO TO ANOTHER DUNKINS! The coffee was not even good it’s sad!!!! ZERO STARS if I could. They will never...

Ever since they swapped over to the itap model their service has been awful the new workers do not care if they make your coffee properly I order my coffee with milk they always give me my coffee with cream and I can tell that it's made with cream because it's a lot lighter than it is with milk I just recently went there probably about 4 minutes ago and ordered the $5 meal deal which is the two morning wake up wraps and a medium coffee I got hash browns and a coffee and got charged $8 for the $5 meal deal went up to the window and said this made no sense she said you ordered hash browns I said no I did not I ordered the $5 meal deal and I still got hash browns and I wake up wrap and a coffee and go charge $6 because I had a caramel to my coffee fine no big deal I don't mind getting charged the $6 but at least get the order right they don't care about the service anymore they're like they used to ever since they swapped over the itap model and got new employees they need to bring the old employees back that actually cared and knew who their...