Dunkin' — Restaurant in Worcester

Honestly haven’t had a bad experience here until recently. They always make my macchiato correctly but lately when I get one it isn’t hot. Today I got hot chocolate cuz I didn’t feel good. The first one was just hot water with chocolate powder floating in it. I asked to get a new one but with milk. It was COLD. The lady at the window was nice but the girls In the back were super rude and acted as if I was crazy. I get up at 5am for work, it was about 4:30pm when I was there… I wasn’t lying or trying to cause an issue. I wanted a hot chocolate...

I was given a gross lukewarm Chai after they messed up my order the first time. Then tried to tell me that we left it waiting there for 20 minutes when we haven’t even been there for 20 minutes. Even if the drink was sitting for 20 minutes it should not have been that cold. I guess it’s super hard to admit your mistake. They were rude and hesitant to even give me my refund because it was “my fault”. So I was tossed my cash refund....

I came at 6am on Sunday, 7/19 (this location supposedly opened at 5am) and stood in front of the register for 10 minutes. The TVs were on, but there were no employees in sight. I understand there was probably almost no traffic through the restaurant at that time, but even if I had to wait a few minutes, someone should have come to help me. I was sad I wasn’t able to get Dunkin’...