InHouse Coffee — Restaurant in Worcester

Stopped in for the first time recently, following a medical test that I had done across the street. It appeared very busy, with several customers both already inside the establishment & heading in the cafés direction. I figured that was a pretty good sign. It was a late Sunday morning. I ordered a chai latte frappe, along with a few small goodies to try (pastry items) & the person I was with decided on a hot coffee & also a couple of sweets to go as well. They appeared to have a nice variety of things to cure a sweet tooth, along with many different coffee type beverages both hot/cold (think a bit like Starbucks/Dunkin). One of the menu options I didn't try that sounded great was red velvet, along with another that was chocolate mint I believe. The lines were really long, the service not the fastest. I noticed that one of the desserts in the to go fridge had mold on top of it (fruit parfait) so we grabbed it out of the cooler to bring to staff's attention promptly. The young man who assisted us didn't seem all too surprised or concerned with the moldy parfait, though he did keep it off the shelves once brought to his attention & did also offer to get us another one (we declined, as we had already made our selections & also didn't want to risk ingesting anything containing mold!) The staff member also didn't seem at all worried about the mold, which was bothersome. No sign of embarrassment or anything, nor did we receive an apology (this definitely lowered my rating!) Seeing mold the very first time you enter a "new to you" place is never a positive start, sorry In House! The atmosphere however looked comfortable & a bit hectic. Definitely loud, between the large crowd/lines & staff shouting out orders by description ("bagel with cream cheese!!') for example. Probably not the best place to study or have a quiet conversation, least not on a weekend during morning hours. Another issue we had was that we were not given a receipt after requesting one. Apparently the barista claimed one was unable to be printed for a reason not provided to us. He only offered to show us an on screen displayed receipt that we were very rushed to review, due to the growing line of eager customers behind us, anxiously awaiting their turns to place orders. So needless to say, we were not given sufficient time to observe this, which we felt was very expensive (almost $30 for 2 drinks & 4 pastries). We had just wanted to be certain that we were given a proper total. I did like one of the 2 pastries I asked for, 1 was hard as a rock (raspberry filled cookie). Might be back to give them another try. After all, even the best places have their "off days". Overall opinion, nice place with room for improvement. I will also share that I felt that some sales associates could use an energy boost & attitude adjustment, that is if you're going to stay a successful business in a busy section of the city that has much...

Back in June, after an unlabeled nut muffin, to which I have a known allergy to, sent me to the emergency room within 30 min in full anaphylaxis, I came in later that week to let them know what happened--I was told to call Dean (one of the managers), so I did the next day. From the start of my conversation, Dean had the most belittling and unprofessional attitude. He, from the get-go, was lying to me, saying this situation never happened before, when I was told by the cashier that gave me his contact information that this EXACT situation happened a month ago with the SAME muffin, because it is labeled as "Orange Cranberry" and should really be labeled as Orange Cranberry Nut because it is made with nuts and FULL of them. Dean was immediately defensive and aggressively asked "What do you want me to do about this?". I suggested labeling food items (especially ones with major allergens like tree nuts) appropriately to avoid this happening to anyone else, as any respectable establishment does. I was told by Dean that I shouldn't be eating out if I have allergies, (I have not in the past 15 years required an emergency room visit for my allergies) and when I expressed frustration of his lack or remorse and lack of empathy for my near-death experience, I was told that I should have my lawyers contact his lawyers. Cherry on top, he hung up the phone when I was mid sentence. I didn't even get an apology from him, he didn't check in to see how I was doing now, he didn't even offer a free coffee for the "inconvenience" if you can call it that.. Such blatant disrespect, its actually sad. Needless to say, I would stay far, FAR away from a place as mismanaged as this, because not only is their customer service dead, you can't even count on being respected as a human being, let alone a paying customer. His attitude is deadly, and I hope that change comes soon to InHouse. I hope Dean learns to manage his emotions and his establishment with a little more grace and composure, I wouldn't bet on it though.

**Picture shows the muffins, Orange Cranberry muffin is the muffin that is actually an orange cranberry nut muffin. Also note that the pistachio and corn seem...

Came here for a job and I had training for one hour (never got paid for it) the first thing she said to me when I got there is that she didnt look over my application. She didnt even know my name. She asked if I have worked in a coffee shop before and I told her I worked at starbucks in Quincy Market (a very popular tourist attraction in the city of Boston, for food anyways.) And she said that didnt mean anything to her. Um ok rude. But whatever.

As she was training me I watched her get 3 orders wrong. They are too concerned about getting the customer in and out of the door so they can make money. They dont take time to talk with the customers and listen to what they want. Orders are rushed and not right.

Also. They microwave raw eggs to put on sandwiches which really grossed me out and DONT GO HERE IF YOU HAVE NUT ALLERGIES. I watched my trainer use peanut butter in a blender for a frozen drink and for a next drink she just rinsed it out with water and started making another persons drink. There was still chocolate and peanut butter on the blender. Ew!

I was told that I would be given a call back to reschedule my next training day and she gave me a W4 and sent me on my way. I offered to fill it out them and their and leave it with her but she told me to bring it next time I came in.. it has been 3 weeks and I have not heard a word from them..

From my experience there for that 1 hour behind the scenes I would have to say the the customer service needs work. You can be fake, talkative, and smiling all you want but if you are not listening to the customers wants/needs you are not doing your job very well. Also, the cleanliness of the blenders and utensils is a huge concern for those that have food allergies. And I would not recommend trying to get a job here since they act like they are doing you a favor...