Oberweis Ice Cream and Dairy Store — Restaurant in Worth Township

I bought a chocolate-dipped waffle cone at the Kedzie store in Evergreen Park. It was supposed to have 2 scoops. They skimped on the scoop size. When I pointed to the picture of the cone on their board, they said that they made the cones bigger since then. But the picture was of a temporary special item, so it had to be a recent picture. It will be a long time -- if ever -- before I go back. Their prices are high enough that they should be able to give you what their advertising says you will get!

POSTSCRIPT: The Oberweis store manager quickly responded [excerpt]: "I will be following up with my team to make sure that we are scooping accordingly to what is expected."

I don't exactly know what that will mean, but since they were nice enough to respond, I'll go back there and get the same items (maybe a different flavor 😁) and see whether they're scooping better. Because I have their response email, I can continue to follow up. I'm increasing the review to two stars because they did respond.

2022-05-10 I did go back about a week ago because their response email invited me to try again. So I thought I'd give them another chance. They did make the scoops better, and I'm happy with what they did, so I'm increasing the stars. I still like the store in Orland Park better; they are friendlier and they "scoop big", making a better overall experience. But they're much further away for me. (But they do have drive-up, I think). This Evergreen Park store is also worth going to now, so I'll alternate between the stores on a whim whenever I decide to go. BTW, the Evergreen Park store had a new manager when I went there on this visit. SUMMARY: Since I'm giving advice, I'd say to give the Evergreen Park store a chance, as they were much better...

I’m A Disabled Nana/Grandmother Who Tried To Call Thursday Night June 4th To Make An Inquiry For My Very 1st Order I Was Going To Place For Senior Friends & Myself For The Following Day, Friday. On My 1st Call Automated Message Said That They’ll Close At 10pm (When I Pressed The Prompt), 2nd Call No Answer & 3rd Call Someone Answers The Phone & Just Lays The Phone Down. At This Point It’s Off The Hook & I Could CLEARLY Here Music & People Talking In The Background. If In Fact The Employee(s) Didn’t Want To Answer Any Questions, Couldn’t They’ve Said “Call Us Back Tomorrow” Or “We’re Busy”? I Would’ve Thought They’d Show More Respect, Ethics & Integrity So Not To Loose Revenue Or Business Of Costumers. It’s Very Uncouth & Unprofessional To Pick Up A Phone & Just Leave It Sitting There Off The Hook For ANY Amount Of Time (Especially 30 Minutes!) While A Costumer Waits For ANY Employee To Pick It Back Up. Please,Can You Observe Your Store’s Surveillance Cameras For Thursday Evening To See Exactly What Transpired? I Also Sent Photo Of Time I Placed Call. It Was So Ridiculous How Long I Said Hello, Had To Wait For An Answer & Could Hear Voices Sounding So Close To The Store Phone While It’s Off Their Hook. It Felt As If They Didn’t Care At That Point. Frustratingly I Hung Up Phone With No Assistance Whatsoever. We Opted To Just Go With Cold Stone Creamery For The...

We have been devoted Oberweis customers for many years and have always had incredible experiences at the Evergreen Park store. Tonight I spent $65!!!! And instead of getting 4 shakes and 2 scoops of ice cream I received 4 flavored milks, with cookie straws in them already, 3 appearing identical even though they had different ingredients, the appearance that perhaps there was a little bit of whipped cream on top, the ginormous openings not secured with stickers to ensure nothing entered the shakes while DoorDash was delivering them. So I called. And JASMINE the manager was leaving and wouldn’t speak to me but made another staff member take the call. When I asked why the manager would be leaving before the staff during a close, the staff member said she hadn’t left they were all leaving together. So she left a random staff member holding the bag. Who said that they had a rush and she understands the products weren’t properly prepared. I explained I want my $65 back. 1 of the shakes tipped over and was so lacking in ice cream it spilled all over my stove top because it had the viscocity of flavored milk. They all looked awful and tasted even worse. And JASMINE was too important to talk to a customer and I was told to call back tomorrow to talk to a manager. When did Oberweis hit bottom? It had to have been very recently. I want my...