Chi Tung Restaurant — Restaurant in Worth Township

Greetings, My name is Alex Harris, and I am a frequent and enthusiastic foodie who loves to attend Chi Tung Restaurant. This is absolutely one of my favorite hibachi grills. I haven't found a better place. Recently, I visited Chi-Tung on 8/4/2024, and unfortunately, one of your waiters had the nastiest attitude. I understand everyone can have a bad day, but it's not okay to take it out on others.

What Happened: Upon entering Chi-Tung, I signed the electronic guest list and waited near another party of guests who were also waiting to be seated. The hostess asked if I was dining alone, to which I responded, "Yes." She told me to hold on for a moment while she checked something. When she came back a few seconds later, she told me to follow her. On the way to seat me, she mentioned that she was going to seat me with a party that had just been seated a few moments ago, but she wasn’t sure if they had ordered yet. However, they did have a seat available, and I could just let the waiter know. This seemed fine to me. Immediately after I was seated, the man in the picture appeared. He went behind the hibachi grill and turned it on. He then took out his notepad and began what I thought was the chef double-checking the previous orders that had been taken. As I've been to Chi-Tung many times, I know it's common practice for the chef to check orders before starting to cook. When he got to me, I greeted him and advised him that I had just been seated by the hostess and had not given an initial order.

After I made that statement, the waiter just stared at me and didn’t say anything. I sat there puzzled, wondering what I had said wrong. He then rolled his eyes at me, shook his head, and went to the next customer. I was so confused, and yet, he still didn’t explain what was going on or why he was seemingly upset. The customers at the table had to tell me that I had made it just in time and no orders had been taken. Instead, the waiter wanted to know how many people were with me. No one was sitting next to me on my side of the table, and I didn’t know that was what he was asking. I literally thought he was the chef.

I tried to tell the waiter what I was told, but he just ignored me and walked off. I have never been treated so rudely at your restaurant. I am in disbelief, especially after years of coming there by myself, as well as with family and friends. I don’t know if he acted this way because he knows his tip is already included in the bill, and so he doesn’t take customer service seriously, believing he can treat people any kind of way. I am not the type of person who will become indignant in public or argue, so I decided to write in about my issue and post my experience on google. I hope that you resolve this so that he never treats any other customers in this manner. I have included his picture as well as a copy...

My Recent Visit to Chi-Tung (October 28, 2024)

I went back to Chi-Tung recently, and I've actually been there twice since my last review. It seems like management must have spoken to the server I mentioned before because his attitude has noticeably improved.

However, during my visit last week, something else happened that left a bad taste. I was seated at the hibachi grill, and as we were all packing up our leftovers, one lady asked the cook for some garlic butter to go. The cook told her to ask the server, but she refused, saying, “No, he’ll charge me for it.” The cook, being nice, put a big scoop of garlic butter in her to-go tray anyway. Right after that, three other people started asking for garlic butter too. The cook laughed and said, “Y'all are gonna get me in trouble; there are cameras,” but he still gave it to them.

I joked and said, “Y’all better stop before you get this man in trouble—he just said there are cameras watching.” Out of nowhere, the cook spun around and snapped, “You shut up. I was talking to them.” I just looked at him and said, “Really, sir? Lemme guess—you’re upset that I reported your friend for his rude behavior last time, and this is your way of 'checking' me?”

The cook’s response felt personal, like he already had an attitude with me before we even exchanged words. I wouldn’t be surprised if that server I reported for rolling his eyes last time pointed me out to his coworkers. I’m not sure if Chi-Tung is a family-run restaurant, but it certainly feels like these folks will back each other up and act rudely toward customers without concern. Maybe it’s because they know a lot of people don’t take the time to report these things, or maybe they just don’t care. Either way, it’s disappointing.

While Chi-Tung’s food is consistently good, this type of customer service is something to keep in mind. With tips already included, they don’t seem to lose anything by treating customers poorly. It’s sad to see because it’s mostly people of color who come here, and they deserve better respect. Just something to consider if you’re planning...

These people are so rude and everyone of them had a bad attitude. Went here with my family yesterday evening for hibachi. Our waitress was monica and she has an attitude the entire time. This was our first time here. My aunt wanted shrimp fried rice. But apparently they don’t cook shrimp fried rice on the hibachi which makes absolutely no sense when they cooked shrimp right beside it. she never came back to ask us if we wanted more water or anything. But that’s besides the point. We were in a party of 13. some had allergies and some were vegetarian. The cook i didn’t get his name but he also had an attitude with that. I guess the way people wanted to order was a bother to him. You are there to cook not complain and get upset when we tell you we have special requests. Also he was giving people the wrong orders and giving some people less of their order. He had an attitude with my aunt because she wanted noodles and told her “you can’t get it because you didn’t order it” If a party is paying and we say it’s okay she can have my noodles because i don’t eat them who are you to say she can’t have it. After he was done cooking they quickly gave us boxes which we didn’t ask for as if they are rushing us out the door. So when you order a meal you’re supposed to get ice cream. Why did they make us move from our seats to sit in another part of the restaurant to eat ice cream. My grandma was with us she is elderly it’s very rude to #1 rush people #2 to move us from seats. They also set my other two family members in a table next to the hibachi and still charged them hibachi charges. It was very unnecessary. I will never go back here. If you ask me go to Wu’s house in Orland park better service better food and better attitudes and way bigger. They also don’t make you just order off the hibachi menu you can order from the whole menu without a problem. Don’t go here if you have a big party. They will be rude as hell and charge you an arm and a leg with gratuity charges. And have the nerve to be...