I have been a loyal customer of this restaurant for years, ever since the owners were the bartender and waitress. However, my recent visit left me deeply disappointed, and I will not be returning unless significant improvements are made to the service.
Since the business has expanded due to Covid, the introduction of new employees seems to have had a negative impact on customer service. During my most recent visit, my friend and I ordered fried rice, with an additional request for mushrooms in my portion. Unfortunately, the rice was severely overcooked, and when we raised this issue with the manager, he initially refused to replace it, claiming that all the rice was prepared the same way.
After some discussion with the owner, the manager eventually agreed to provide us with a new bowl of rice. However, the replacement rice was still subpar. I requested no mushrooms this time due to the unappetizing appearance and taste of the initial serving, which was not consistent with my previous experiences at the restaurant where I always enjoyed mushrooms in my dish.
To make matters worse, my friend found a squeezed lime in her rice, which had clearly not been properly prepared or checked before being served to her. The manager's attitude throughout the ordeal was dismissive and unprofessional, adding to our overall dissatisfaction with the dining experience.
In conclusion, while I have always held a special place in my heart for this restaurant and its owners, the decline in service quality and the lack of attention to detail on this occasion have left me with no choice but to reconsider my patronage. I sincerely hope that the owner takes steps to address these issues and restore the high standards that once made this establishment a favorite of mine. It’s sad, I’ve seen these owners (sisters) work so hard to get to this point. Management...
Read moreThis is my first time there and it was average at best the food was overpriced over pretentious and not good quality I took my mother my sister and me and it costed around $240 we ordered a glass of wine two sangria's two glasses of prosecco and we ordered our meal my sister's meal was a lamb shank they tasted nothing like gingerbread sauce drenched in it she couldn't taste the lamb she's been there before and never had an experience like this again and would never order food from there again my mother didn't finish her meal nor did she take it home I ordered asparagus shrimp and scalloped lovers dinner I took it home but I didn't even eat the meal I actually ordered an appetizer which was the shrimp and crab cream cheese appetizer that I took one bite of and took it home if the meals are so great here why are we taking our food home it wasn't that great and I am no Gordon Ramsay but I know good food when I taste it either way I will never go back there to order food but at best go there for drinks or appetizers or prefer to go somewhere else this might be the last place I go to but the service waiters atmosphere was excellent the food was just average like they had mediocre chefs it wasn't that great and I am so shocked because I thought this place would be great you're spending it was $250 for three dinners and we didn't even take much home because most of it got thrown out it is what it is you can't fight City Hall nor do I even want to try at this point lots...
Read moreI had a horrible experience at this restaurant. This was during CoVid... I had heard so much about this restaurant so I choose to go with my family. They had the cutest pods in place for social distancing. The problem arose when the waiter took our drink orders . I am a true martini lady and I always never have a bad experience from such. Unfortunately, upon them being my cocktail out and after drinking tasting it I was not satisfied. The cocktail tasted as though it had been sitting in a pitcher with nothing but ice.. it was so diluted it tasted like water, and only appeared to have the green look. I informed my waiter, that something was wrong with the cocktail and asked if he could have them redo the drink. He then informed me that would not be an option. Now keep in mind I had only taken a sip very small the cocktail was still full to the rim. I requested to speak to the he manager. I was so appalled after explaining to the major about the cocktail. She told me after I pay for that cocktail then they would make me another. I could see if I was trying not to pay anything which was clearly not the case. So, after the rude interaction that we received as a family of 5 we politely got up and left this restaurant. Not to mention their was a terrible smell when we enter because they were having plumbing issues...I believe in providing the best customer experience s specially when spending my money. I was very disappointed in the way the entire situation...
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