Pizza Hut — Restaurant in Wylie

I am aware that there are several choices when it comes to pizza, but there's a reason why I still go to Pizza Hut and specifically the one in Wylie. I actually do frequent carryout vs having the Sachse location deliver to me. Looking at these bad reviews and from my own personal experience, I can totally agree I've had quite a handful of terrible service here, with exception when an employee named Mo is handling things. When Mo is around, he pretty much carries this place and also more importantly just consistently gives me that "Wow" experience you rarely encounter these days, especially with the crazy pandemic etc going on. Mo makes me feel special, like there's no one else in this world that matters (even when customers are flowing out the door) and every pizza is done exactly as requested and my daughter is happy, so I'm happy. I will continue to make the drive and seriously pray that Mo never leaves this location. May Management be wise and realize exactly how valuable Mo is and sees to it that he is well...

Tonight my wife put in an order for delivery. What she didn't know at the time of ordering is that Pizza Hut contracts delivery's with DoorDash instead of their own drivers. (Insert eye roll here.) To our suprise, 15 minutes after our deliver should have arrived, we get a call from the driver who was asking for directions to our house. He said he put in the address correctly, but he was somewhere 30 minutes away from actual address. (I guarantee he used the wrong address). My wife called the store to complain. The GM provided excellent customer service, even going so far as to call Doordash to seek out an answer or compensation for the failed deliver. Doordash basically told him to fly a kite. Even after all that, them GM provided my wife with a credit towards a future order. This went above and beyond as far as we are concerned. Btw. When the driver finally arrived, he told us the address he had used. Just like I thought,...

Last time I ordered, every item in our order was completely wrong. We ordered two pizzas and they put the wrong crusts on them. Wasn’t a huge deal but then they way overcooked one of them so we just ended up throwing it out because it tasted like cardboard. The cinnamon rolls barely had any icing so they were dry. I ordered breadsticks & they left the marinara out plus I paid for extra marinara for the pizza and they completely left it off. Called and asked if they could send a CORRECT order out so I can feed my family and they said “No”. I had 3 adults & 2 kids to feed and only 1 pizza. I finally pushed to get a credit for my order since nothing was correct and the manager reluctantly said he would put the credit on my account. Not very hopeful on that credit. Fast forward to today, I tried calling the store 4 times to place an order and no one will even pick...