Little Caesars Pizza — Restaurant in Yale

I'm not commenting to be mean or spiteful simply to give my honest opinion, I've been a little Caesars patron since I was a kid and have hit them from here in Yale and the surrounding towns and all the way to the West coast and I can't say that any location is as bad for not having a simple hot & ready as often as in Yale, anyway I was very tired on my way home today to the point of feeling that I might nod off driving home so I knew I wouldn't be cooking and swung into Caesars and once again saw the empty rack so I asked how long and was given the usual answer 8 minutes and it's always longer with today being no exception so I finally get home and swing the box open and see a pizza that looks like it was in a country gas station under heat lamps for 8 or 10 hours not burnt just all dried up with hard cheese and shriveled pepperoni so I ask myself how could this be it just came out and the next part is purely speculation on my part but I had to ask myself are they making rotten readys ahead of time and warming them up because they're lazy kids and are trying to make it appear that things are running smoothly when it picks up in the evening ? IDK but I say for sure that after sitting there 15 minutes the pizza I received was not straight out of the oven and to top it off it was not sliced i literally had to pull it apart like a angry savage, if I weren't so tired from working all day I would not have eaten it and I would have driven back to show whomever is in charge so without question Yale has the worst Caesars pizza and service in the US to the best of my knowledge and I travel allot....

The service here is terrible. A couple weeks ago I ordered a large pepperoni light sauce with butter Parmesan on all of it. I know it is more money for all of that and I am willing to pay it to get that. Well we got home and it had to butter parm on it and was not light sauce. I didn’t do anything then, but yesterday when I ordered the same thing and got a gross pre-made hot and ready pizza FULL of sauce I was frustrated and called up there. When I called the boy who answered the phone was very rude. I asked to speak to a manager and he rudely said “yup.” Then while taking the phone to the manager he called out “Oh lovely manager! They want to talk to a manager” very snarky. When I informed the manager that I heard him say those things the way he did it was rude, her response was “okay…” so then I continued to tell her my issues with my pizza and how this is the second time this has happened. She did not apologize once for her staff being rude or messing up our order (though I don’t think they messed up, I think they are just lazy). She offered to remake the pizza or offer me a free pizza next time. I did not have time to come up and get another pizza, so I took the free one but I will NOT be coming back there. With a manager that rude, the staff will also be that rude. Someone needs to teach all of those employees what customer service is. Sunrise has my business...

Updated experience 9-24-25 whoever is making the pizzas today is spot on; perfectly cooked and hot! Thank you!

OMG what a horrible experience. I could tell the moment she stepped out from the back that she's a miserable person. She stopped to wash her hands, doesn't greet me and just asks what I want. I order a large pizza with extra cheese, pepperoni and mushrooms on half. Come back in, retrieve my pizza ($11.96). Get home, disgusting. Half the pizza had cheese very well done (and not Extra, as ordered), BUT the other half, uncooked mushrooms and cheese thrown on top. So, she obviously took an already done pizza, threw mushrooms and a little cheese on it, back in the oven. Or she forgot the extra cheese and mushrooms, added it and the it back in. Whichever one, she did it. Thought I'd surprise my daughter with a nice fresh hot pizza after school. Wrong again. People just don't care. That lady needs an attitude check along with maybe giving two craps about what she serves. Pride. Pride in yourself and what you do! She's lucky I'm not posting her name here, and I haven't called the manager yet due to a busy week, but I will be calling and demanding a replacement along with my money back. Because they are not getting away with just giving me what I ordered. My money back is for the aggrevation and maybe teach them it's not okay...