Yale Bakery — Restaurant in Yale

Please don't get me wrong, there baked goods are delicious but my concern is the attention to detail and customer service. This is the third time that I have ordered a cake from them and the order was different than I ordered. I called to inform them and the owner/decorator told me she was out of the specific color or design I wanted and that she did the best she could. I feel that as a professional bakery if you do NOT have the product that your customer has ordered that you either need to make that product (which I have done cakes before you can make a color up in minutes) or you need to call you customer and inform them so they can decide on another decoration or color that they want. I realize she meant well but by changing the order she placed one of my family members in harms way by adding an ingredient that they are highly allergic to and we were NOT aware of the change or the addition of the ingredient. When I informed the women of the allergy all she offered to do was have me bring the cake in to "remove" the ingredient and not even remake the cake when it was her mistake to begin with and then to make me feel bad because she really put her heart into creating a cake that is NOT what I ordered is just wrong! I am sorry but I was highly trained in customer service and I just feel that no a days people just do not want to give the best that they can to deliver the best in customer...

Five-star review as this is as highest allowed by Google for Yale Bakery. We have ordered twice from the Yale Bakery in Yale, Michigan in the last two years. Both times were for our Sunday school class treats. We were not disappointed either time. The first time we ordered from Yale Bakery was in early December of 2022, when we ordered individual deserts, cannoli’s, bumpy cakes and carrot cakes. These were all excellent and were devoured in no time.

We just ordered on Oct 27th, and took to our Church class a Half sheet cake x 1 which was yellow batter, butter cream icing and decorated with roses for a Sunday school classmate who was turning 75 the next day. The cake is suggested for 30 people and it worked as I cut the cake into what I consider a decent size. The few pieces left from passing out pieces at the start of our class were gratefully taken home. The feedback from was that the cake was excellent and we also agree with that assessment. Both times we have ordered from Yale Bakery we have not been disappointed. The baked goods are much more delicious than anything from the big chain grocery stores for taste and quality and prices are in line or better than Meijer’s, Kroger’s, or Wal Mart. With Christmas coming up quickly in the near future we hope to be ordering again for our classmates at Church to share a special baked treat before...

Incredible Bakery, so good that I would rate 5 stars if it weren't for one employee that works there that has, on multiple occasions and to multiple people (close friends), been ignorant and rude with no reason at all. Getting angry at a friend of mine for walking in after the bakery was 'closed', yet with the lights on, OPEN sign lit, and an unlocked door, yet she had the audacity to hollar at my friend to the point of an anxiety attack just because he asked a question about cannoli, because he shouldn't have been in there because they're 'Closed' . And again, I must say, the open sign was on, and the door was unlocked, we aren't from yale, we wouldn't have known. Other than the Redhead that caused us all that trouble and all the other times she's taken the delight out of going to the bakery, the Yale Bakery is FABULOUS and...