Marco's Pizza — Restaurant in Youngstown

Watched pie come out of the oven looked great! Got home different story. The amount of grease from that butter stuff that was for the crust was enough to make the pizza actually drip as if I pulled it out of water. I called the store and spoke with a guy. He said this is how they come out. This is normal and if he remade it, it would just be the same. That’s complete rubbish I’ve been here getting pizzas for over five years. It’s pretty solid most of the time I’ve never had one like this to be honest it’s pretty bad And then he tried to tell me that this is totally normal and it’s from pepperoni. I’ve had the extreme pepperoni pizza and it didn’t even have this much grease. I mean, if you seriously are serving pizzas that are so greasy. They’re just soaked and dripping like water is coming off of them, then I won’t be coming back if this is how they’re supposed to be all the time and you say this is normal. I’m not coming back then. Pizza was more than $5 only offer $5 credit toward future pizza but I explained I’m hungry it’s Labor Day and I’m out a dinner would rather return this since I’m not eating it and get another pie remade!?! I don’t have dinner now how does credit for less than I paid help? I want to bring the whole thing back I’m not eating it!! I feel really boned. Pity cos it was a decent corporate pizza open late. I’ll just get frozen meal instead of being robbed, you lost a regular once a month customer today. I won’t be returning to this chain shifting business else where. This is Bait & Switch, this is not how it’s advertised on commercials or website, stole my money and final product...

Placed my order for 3 pizzas and cheesy bread at 9:42pm. It's a Friday so I expected to wait. Their timer said 50 minutes which was fine with me. When an hour came and went I called the store, gave my name and asked if my order was out for delivery yet. They put me on hold, then came back and said they were busy and completely overlooked my order. Again I understand that. But the person on the phone barely made coherent responses and sounded like they were high. I was told to call back at 11:30pm if I still hadn't gotten my food and they'll cancel my order and refund me. That's all fine and dandy for them, but there are now no stores open and no way for me to feed my family. I normally love their pizza, but lately anytime I order it's a struggle. So yeah. Waiting over an hour and a half for food I might not even get. To say I have gone from understanding to upset is an understatement.

Update. Order arrived at 11:27. Driver was pretty annoyed...

I ordered delivery for their special. Large pizza, dessert, and drink. For some reason I didn't get an actual delivery driver, i got a text from door dash. Thought that was strange but rolled with it. Driver shows up and doesn't have the drink. No big deal, tell him thanks, I'll just call the place. Not his fault, he doesn't even work there. I call and get told that they only have one driver and he's busy so they can't send someone out with my drink and they can't refund me but they'll give me a $5 credit on my next order. I said if I don't get the soda or the refund I'm never ordering from them again so the $5 credit doesn't help me. They refused to bring me my drink or refund me. Update: a month later and I've gotten nothing. The owner of this place is a thief. Not worth going to court over $3. People like this are scum. Guess there's a reason they're doing so bad financially they can't pay drivers. Hope...