Arby's — Restaurant in Ypsilanti Charter Township

I'm a Disabled person Shamed into leaving by a male manager when I came in.

I use a walker and I have gran mal seizures that are increased by stress. I had my dog with me who alerts me and comforts me when I have seizures.

My mom had drove five hours to see me with a friend.

We stopped at Arby's my mom's favorite place.

I wish we chose the Chinese Restaurant next door instead.

We asked staff and verified we could sit inside in a discreet location away from others with my dog and with my cat who was contained in a carrier.

The heat index was 98 degrees. I could not safely keep them in the car while I walked inside and sat with my mom who was extremely overheated.

I had been trapped in my home over the weekend when my spouse abused me and the pets and destroyed all my property.

My mom and adult protective services had come with EMT to help me get up off the floor where I had been seizing and dress my naked body in clothes and get me downstairs to my mom.

My mom is in her 70s and had Alzheimer's and dimensia in the beginning stages.

I mention all this because he doesn't know me from Adam or Eve or anything in between.

He walked up from the back after the staff approved us to sit inside.

This was to be my first meal in days.

I was so excited to have a hot meal for the first time in a long time and to sit with my mom in a restaurant and enjoy being able to have the freedom to see her in person and enjoy her favorite place with her before she had to make the 5 hour trip home.

He made statements for us to leave in five minutes.

We were breaking his health code.

I stated I had seizures and had permission from staff.

I felt like I was looked at like I was some diseased and contaminated locust. I felt shame for my vulnerable existence.

The friend that drove my mom could not even order food as she took the pets.

She could not get out the door because he stood in the way ignoring her as he flattened a door sticker.

Someone said something and he slowly moved out of the way for her to exit with my pets.

My mom was eating her favorite sandwich and an orange cream sickle shake.

She did not understand or comprehend what was happening as she innocently ate.

I didn't even have a chance to sit.

i held onto my walker as I felt a seizure coming and I knew I had to get To the car.

Meaning I had to abandon my mom.

The arguing from him and staff had scared her

I started for the door where he again blocked by rubbing a window sticker in and ignoring me trying to exit.

I stood there in shock and finally mustered up the words to ask him to let me out please.

He said he didn't know I was trying to exit after he told me we had to leave.

Why else would I go up to an exit door but to exit?

As I maneuvered out and around him he made comments.

By this time tears are streaming and I'm shaking and apologized profusely. He made rude comments and I sobbed that I was sorry and that I was leaving and I stated for him to please leave me alone. I beg you. I'm trying to get to the car I am about to have a seizure.

I made it to the car and inside and had gran mal seizeures.

I layed on my side in the back seat with my dog and sobbed.

My 70 year old mom wobbled out a few minutes later with my portion of food she ordered.

I told the friend if you see my mom exit and come this way tell me so I can attempt to pull myself together before she saw me like this and she got scared.

I hurriedly wiped my tears and put on a masked happy face to greet my mom as she handed me my food.

However seizures when they come can't just be stopped or turned off.

The look of absolute terror in her eyes as I seized will haunt me . It was her first time seeing me in a very long time and to see me like this scared her.

I tried to reassure her and comfort her as I seized to the best of my ability as I seized and sobbed in the back seat.

I felt immense heartbreak for

her and I was helpless to do anything about it.

We pulled out of the Arby's parking lot just to get away from Arby's as I...

This review is totally biased. Just FYI. My favorite hangover routine is to sleep till noon (or often later) then go get several classic beef and cheddar's and fries and root beer (they have barques which is obviously the best mass produced root beer 😅). Then I lay in bed and eat disgusting amounts of disgusting fast food. It's a guilty pleasure, what can I say... I definitely understand that the roast beef sandwich at Arby's is not for everyone. The fake cheese goo they use is also not for everyone. I would absolutely forgive anyone for thinking those things are disgusting. That being said, Arby's curly fries are objectively awesome. They also do some things that you won't find at other common fast food places. As an example, jalapeno poppers, which are actually decent. They also have what can best be described as a normal everyday club sandwich that is actually pretty good, relatively healthy, and is a good option for someone who isn't really down with the beef'n'cheddar. This particular location isn't anything special but it's not bad either. The folks do their job, sometimes well, sometimes just ok but ultimately it's fast food. What else can be said about it? I really like Arby's. It's not an epicurian's delight. It's more along the line...

I recently had an unpleasant experience at Arby’s that I feel compelled to share. I placed three separate orders via the mobile app – first for four sliders, then for fries with a discount, and later for a fountain drink to take out.

When I arrived to pick up my drink, I overheard the staff discussing my orders in a manner that was both unprofessional and rude. They were questioning why I made multiple orders and insinuating that it was strange behavior. This was quite uncomfortable as I was there to pick up my drink and clearly heard them.

One staff member, upon realizing I overheard them, apologized but then asked me directly why I ordered three times. I found this question intrusive and inappropriate. Is it really their business how many times I choose to order? As a customer, I expect my orders to be fulfilled without judgment or unnecessary commentary from the staff.

I use the mobile app to avoid unnecessary interactions and to streamline the ordering process. It is disappointing that my choice to do so was met with such a negative response. I hope the management can address this issue and ensure a more respectful and professional atmosphere for all customers...