Tuptim Thai Cuisine — Restaurant in Pittsfield Charter Township

We ordered Kee Mau shrimp, Rad Nar, and mango sticky rice... We opened up the entrees, and we see no vegetables. I dig through my entree, and find two! little pieces of broccoli floret. Fairly disappointing, we were expecting some nice veggies with a google rating of 4.4 stars...

It gets worse...

I call, to see if there has been a mistake in the order, and to hopefully get some form of meal compensation next for time, and someone pics up, informs me that they purposely dont put many veggies in their dishes, because they use fresh veggies, which are more expensive than frozen!

They then excuse themselves for a moment to speak in another language, Im guessing to confirm with the cook, and they come back saying that we got the correct order. If we want vegetables we have to order extra! They then mention their friend is the owner of another Thai restaurant in town, who has more expensive dishes, but maybe I will like their food better. . .

They also assure me that it is authentic Thai cooking to not have many vegetables, that I should look up on google all the photos of Thai dishes, and I'll see there arent many veggies... Well guess what, all the photos have TONS of veggies :/

I dont like being lied to, I dont like being cheated out of a decent meal, a 12 and 14 dollar entree should have at least a handful of cut veggies (I did that at home, added some spinach, celery, mushrooms, and orange pepper I happened to have) and I dont like being referred to a different restaurant instead of them making it right...so 3 stars are deducted.

They were polite on the phone with me, so that was not adding any salt to the wound.

To be fair, I gave one star because the mango sticky rice was quite good, sauce too, and the other star because they did get our order out on time, and quickly once we arrived to pick up at the door.

32 dollar lesson ... ORDER...

I am right now sitting and eating. I cannot wait to let others know one thing. If you have never been to the dead sea, the most most salty body of water on earth, here it is. We ordered four dishes. Green curry chicken for my husband, a stir-frie for my son, and a spicy basil vegetable for myself. T I also ordered a Tom Yum. Tom Yum came first, but had a wrong ingredient. Instead of tofu, they gave me chicken. The waitress took away the chicken and gave me the write dish. The issue is, this is the worst Tom Yum I have ever had. Tom Yum should be clear, spicy, sour, with flavor given by lemon grass. What I tasted is like a mix of extreme sweet and spicy soup without any lemon grass's flavor. This is just the beginning of our nightmare. All the three main entrees are extremely salty and in the case of my son's case, way too sweet. My husband had to keep eating rice to balance the flavor of the salty green curry and I gave up eating my spicy basil vegetable very early, which was marked terrific in the menu. My son loves noodles so much and but had to give up almost half of the noodles, because it is too sweet. He told me that he will eat something else after home. The waitress are completely cold. Also no apology for wrongly delivering my Tom Yum. I will never be back to this so called family like Thai restaurant. We have had numerous Thai food in Maryland, New York, and Illinois. This is the worst Thai food we've ever eaten. This is food basically made up of sugar and salt. Shame on the chef if he or she comes...

I'm at 2 stars just because of the customer service.

The food is delicious and consistently has been awesome - which is why I keep going back. But ordering there can be a pain.

If you order ahead to pick up, it goes the smoothest when you go there and sit in the parking lot listening for your order number. If you happen to get there earlier than when the food is ready and call and your order isn't ready, prepare to wait and this is where the 2 stars comes in.

I get there when they tell me to, I call and they say it's not ready. Cool no worries. Then they say they'll call when it is ready. What they mean is, "we'll call your order number outside the restaurant and even though it's 5 degrees outside we expect you to keep your window open and listen to us". They said they'll give us a phone call - but never do. This hasn't happened one time - so many times I lost count. Pre-covid I had the same experience. When I told I lady at the front door I didn't get a call, she sighs and shuts the door.

As I said, the food is awesome - go there and enjoy! But just beware if you go there numerous times, this is the price to pay to enjoy their food. Disappointing - because if their customer service was better, this...