Chick-fil-A — Restaurant in Yucaipa

During a recent visit to the Chick-fil-A location in Yucaipa, I experienced an incredibly disappointing, unprofessional, and discriminatory encounter that completely ruined what was meant to be a peaceful lunch with my niece. My niece has Type 1 diabetes, and anyone familiar with the condition understands how critical it is for her to have access to appropriate food in a calm, stress-free environment. As such, I was focused entirely on making sure her experience was flawless, and I tried my best to shield her from what was happening—even as I myself was being harassed.

I am also an active-duty military member, and I was home on leave—something that doesn’t happen often. It was a rare moment I carved out to spend quality time with my family, especially my niece. Yet, that moment was completely overshadowed by the behavior of the manager and owner, Lisa Rodriguez.

I had simply asked for a refill on a drink I had already purchased, when Ms. Rodriguez scrutinized the cup, questioned what beverage was in it previously, and made me feel like a suspect instead of a welcomed, paying guest. I was taken aback—especially since this is not a known or posted Chick-fil-A policy, which corporate later confirmed. When I returned to request a second refill, she again served the drink, but then asked for my name. When I politely asked why, she vaguely responded that she “needed to check something.” Not only did she single me out, but I also observed that no other customers around me were asked for their names or questioned about their drinks. This was targeted, discriminatory behavior, plain and simple.

What was even more upsetting is that I hadn’t even had a chance to eat my whole meal. My appetite was gone, and the entire experience was ruined. Yet I allowed my niece to continue eating because her health depends on staying consistent with her food intake. My priority was her well-being, and I refused to let this incident disturb her experience—even though it had completely disturbed mine.

It’s tragic to say, but even while deployed overseas, I have never experienced the kind of demeaning treatment I faced that day in my own hometown. To be disrespected like this, by someone who owns and operates a business in my local community is beyond disappointing—it’s shameful.

Lisa Rodriguez should be absolutely ashamed of how she treated me. This situation should serve as a serious wake-up call regarding the professionalism and customer service practices at this location. If I—a military member, a paying customer, and a local resident—can be treated this way, I truly fear how others, including their employees, may be treated behind the scenes.

This incident has been reported to Chick-fil-A corporate and the Better Business Bureau, and I will be informing others in the community. I do not wish to be contacted by this location for follow-up. The damage is done, and I will not be returning. Let this be a message: no one should be made to feel harassed or discriminated against when trying to enjoy a simple meal with family—especially not in their own hometown, in their...

This is my second time coming to this location and the second time they mess up my order. The first time I ordered my food 40 min in advance once I got to the location it took another 20 min to get my food. I checked my order and to my surprise I was missing half my order which was ridiculous. I would understand if it was during rush hour and they were slammed with orders but it was right before closing and the place was pretty much empty. I told one of the workers who then told me that I would have to wait another 10 min for my missing food. I placed an online order today and yet again they messed up my order. I got home and was upset that they also forgot to add the salsa I requested for my breakfast bowls. I’ve placed several orders in multiple locations and this one is the only one that can’t get...

Update: All our orders since initial review have been accurate. All employees are still extremely friendly moving a mile a minute, to get orders out fresh & hot. Great location and friendly service. Double drive thru line, extremely friendly service with fun personalities. Drive thru ordering was a breeze, love the cooling water misters and shade provided at the drive-thru menu. Food was great (as it is at all Chick-fil-A's). First time trying the Peach shake, we would definitely order again. Was disappointed when we got home and realized they gave us a Strawberry Shake, instead of the Frosted Lemonade we had ordered. The Strawberry Shake was good, just not the flavor we were craving (mistakes happen). Great food, convenient location and great employees...we...