Marble Slab Creamery — Restaurant in Zachary

When ordered ice cream she put it in a cup then told us that she couldn’t use the cold stone because it was broken. Even though you could tell It was cold. She said she was going to put the toppings on top. She couldn’t fit any toppings on top. Then still got charged full price even thought it was vanilla with chocolate syrup and a few cookie bites. She asked what I wanted and I said the stone is broken and she said yes. So I passed. It was very much the girl didn’t want to go they the process for us and they were ready to leave. We were there at 8 with an hour left. If they can’t do it the cold stone they should tell us before we order and then not charge us full price for half of what we normally get. Won’t be back anytime soon and I live two minutes...

Ordered a cookies & cream ice cream cake for my son’s birthday. The cake had no cookies in it hardly or on top of the cake. When I asked about this, even the young girl said I don’t know what’s going on with the cake makers & we tried to find a cake with more cookies but they didn’t have any. I was also charged twice for the cake and left message for manager about this, I never received a call back. The customer service here was not good at all, the quality of the cake was horrible. If this location remains open I will be shocked! It’s just left to a bunch of young kids to run the business it seems like, with no good...

I ordered online 4 days in advance for Father's Day since I live in a different state. When the cake was picked up, none of the garnish or decorations were on the cake. They gave a plain cake with nothing on it. They returned it to the store to ask about it, and they had to get permission to correct it. While they took their time trying to correct it, the cake started to melt. This is the second time they've nessed up a cake for a...