Worst service ever. The young lady working the front counter definitely needs more training. I stood there and watched while my burger just sat there. The staff was so slow and could not seem to get my order done. Two other double bacon burgers were completed on the opposite line. So I asked could they heat it back up. Then the girl gets the fries and drops them in the bag one old fries and one fresh fry. I got frustrated and finally got a managers attention. She threw the first burger in the trash and remade the burger. The girl working the counter should no how to call out what they need to help the line know what's next. The only person who was working fast was the girl in the drive threw. This shift on 6/03/25 at 1:00 pm has no communication. General manger of this location definitely needs to stop by. I will try again and I'll update my rating then. I hate too see food go to waste and money being wasted especially this day and time. I'm already spending almost $20 and I didn't even order drinks. Customer care is the most important way to bring in income for...
Read moreI love BK to the point that I feel like I should invest stock with them. The nearby downtown griffin location was my second home. So when I heard that Pike was getting one, I was estatic because it'll be closer to where I live. I've gone there more than a dozen times and have refrained from leaving a review because I was hoping that they would get better. Sadly that's not the case. I've used both drive thru and indoor service and the drive thru service is a 5/5. While the indoor is a 2/5. Indoor is slower and somehow they mess up my orders more. Also wished that this location had one of those Coke flavor machines like the griffin BK. I'll continue going here in hopes of it getting better.
5/22/21 Edit: 9/10 times this location will mess up your order so check it throughly before leaving. Multiple times my double Whopper is a...
Read moreFast friendly service and food was hot and fresh and delicious. Doing great for recently being built and opened. Clean inside too, has a connecting convenience store/ gas station and entrance thru from the station and front door of restaurant. Drive thru and dine in both 5/5 stars ☆☆☆Updated 3/5/2022☆☆☆ Has done nothing but improve in every possible way on what was already excellent ⁵/5 star rating, I travel alot and I truly appreciate this location and this is the best location in AL my life and travel stops is the best of both and all. Hope the entire staff sees this and knows my family and I appreciate you all and everything you all do, you're the best and appreciate never having had any problems whatsoever because of your being...
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