Jimmy John's — Restaurant in Zion

Ordered online for contact free delivery. It was well after their "lunchtime rush" when I placed the order, so when it had been almost an hour and still no sandwiches or updates, I called the store. A woman answered and when I started to explain I placed an order online over an hour ago now at this point, she cuts me off says hold on. I hear her in the background saying did you go to this address?! to a Male employee who kept replying no and a few mumbled words. Then after hearing the woman employee state that my order had been placed over 45min ago, she then quickly comes back to the phone and says in a rushed rude manner, yes that order left already and hung up on me. When the order did arrive(12min after we hung up) it was not correct. Since adding extra meat or cheese costs money and we paid for it for 2 sandwiches, opening them to realize they charged us but didnt add it was disappointing to say the least. All 4 sandwiches had something not correct according to the order (ie no tomato or add add cheese) simple customizations. Glad I "saved" 20% to only end up at the end saving about $1.03, which turns out I didnt save because that's still less than adding cheese to your sandwich that we didnt even get! Will NOT waste my money or time ordering from here ever again. Theres too many options out there now to go to with customer service like from just one of them. And it's sad too because we've ordered from here numerous times and never had to wait over an hour or had any other...

Absolutely horrible customer service. I went in with my daughter to get sandwiches. There was one customer who was having his order made. It took the employee over 8 minutes to complete the first sandwich and make a second sandwich, a slim. After completing the customer's order, he proceeded to pull out his cell phone and send messages. He never even acknowledged we were in the store, even though there's no way he didnt hear my 6 year old practicing karate moves on me. I've worked at another jimmy John's location, so I know you are trained to acknwledge every customer as they enter.This was complete laziness, disrespectful, and incompetence by the employee. This experience left a horrible stain on the...

I truly appreciate Mr.Maple for correting a situation that occured with one of his staff. He definitely fixed the problem. The food i received this time was fresh and prepared with great pleasure. Thank you Mr.Maple my family appreciates you. I wilm be returing more frequent now. I love the veggie french you have cant find it anywhere and money is not the problem. I experined great service today. Thank you to your team for revamping and understanding that sometimes us customers have fwelings too, as well we oay what we weigh. Thank you Mr.Maple and JJ team. I highly...