Highlands Coffee — Restaurant in Đà Nẵng

Extremely disappointing!!! 1st time going to one of these chain coffee shops. I ordered a large (16oz) coffee with condensed milk for 39k. At the end of the counter I was presemted with a medium 12 oz cup and it was less than half full???? It felt very light and I knew something was wrong so I showed them saying I paid for a 16oz coffee and you've basically given me 6oz in a 12oz cup! I was told that 'its like that because its different coffee' Then a guy said there is 3 shots of coffee in there. It was still very dark with barely a drop of milk in it. I was then asked if I'd like to pay more to get a different coffee of the same size I originally paid for? No thanks, this...

The coffee is par for Highlands coffee.. like Vietnam Starbucks with some local twists. This particular location is very very crowded and louder than most raging night clubs. Locals will sit up to 8 people to one tiny table, and shout over each other in order to have a "conversation." Big loud groups of people buy a drink and stay there for hours and hours. This is NOT the place to go and sit quietly but I guess it would be OK if you and your 8 friends can't find any public karaoke bars or nightclubs open (which makes sense because Da Nang doesn't have many of those so this place is probably the next...

They should hire the staff who knows some basic English. The things they need to know can be learned in a few hours. It is a big company. They can pay someone with the right skills to " compose " a list of words/ sentences that all staff members need to study and pass a test after a few weeks. And NO google translate cannot be used to make such a list. All Highland coffeeshop i have visited so far in Vietnam in a few different cities all have...