Quán ăn ngon Royal city — Restaurant in Hà Nội

Horrible, horrible service and organisation. No flexibility at all. Ordered 7 dishes, 4 came out wrong, 1 never came at all. We didn’t even come during rush hours, it was Tuesday 5pm for God’s sake. Staffs were standing around doing nothing, and when the wrong dishes arrived, no apology at all.

This restaurant might look fancy and all, but at its core, it’s still a pure Vietnamese run restaurant with an outdated service mentality utterly unsuited for the modern expectation of service quality.

All in all, the food was fine, not the best for the price, but the personnel and management need a serious overhaul. I sense hardly any passion and efficiency coming from this restaurant at all. May not...

Overpriced with small portion, bland food. Bad and slow service, keeps ignoring orders. I had to give up a dessert after reminding twice, came to the cashier to wait 10 more mins to pay my bill. During that time, I stood next to the supervisor who knew my situation and loudly asked “Who is in charge of this table?”, yet no apologies from him or his staff. With that kind of attitude, no wonder his staff has such a bad service performance. The ony good thing is their design. It’s even hot inside. Such a...

Rip-off! The menu doesn’t show the real prices, the tax is NOT included. Realized it when I was already at home and looked at the bill. Maybe it’s written in the menu somewhere with the smallest letters in the world, I don’t care. This is a no-go either way and that’s why this restaurant should be avoided. Food was average maximum. Prices (apart from the rip-off) too much for...