Nando's Makeni — Restaurant in Lusaka Province

I had the worst Nandos experience ever!!! I ordered a quarter chicken meal and a roll to sit down. The roll I received with the meal was not fresh at all, extremely stiff. I asked them to bring me a fresh roll with butter, and from that request is where it all went down hill. It took 13minutes for them to bring me a roll and butter, which the roll again was over warmed in the microwave so in minutes of cooling down it became rock hard. In the meantime while waiting for the roll and butter, the meal obviously got cold. The service staff kept on asking them over and over, "where is the roll and butter" no response. When asked to see a manager on duty that took another 6minutes for him to attend to me. Really appauling standards from Nandos makeni. This was the worst experience I've had at any Nandos. The extremely slow service lead to a...

It was a family reunion with Muzo.We had never met in a long time.I had come to visit my mother in Lusaka.Muzo and I were School mates from Kamwala through to DK.Then it turned out we become church mets at Grace Ministries Kafue Road.So Muzo came to visit me and offered to take us for dinner at Makeni Nando's.He ordered for the full chicken.Well it was great as my mother,cousin and wife,Muzo and wife and two precious kids sat together to eat.The place is indeed ideal for family dinner.See the photos I posted yesterday.In the picture,me I am wearing black short sleeved shirt and spectales with mum on the left and Muzo...

So made an order on the phone and later picked it up. Came back home started eating and while I was eating I found a Margot and some weird looking thing. I called them and told them what happened and they haven't called back from that time. No apology whatsoever, that was my first and last time ordering anything from your outlet and to be honest I'm even scared to order from any nandos outlet. I don't want to be refunded or given another meal, I still feel disgusted 🤢🤢🤢🤢🤢🤮🤮🤮🤮🤮🤮 Very disappointed. And if I would rate the manager 1 to 10 I'd rate him a zero because the customer service...