WAKEBOARIDNG AREA UNSAFE AND WALK BACK FULL OF BABRED WIRE , EXPOSED SHARP ROCKS , SNAKES AND DISGUSTING LILYPADS TO SWIM THROUGH THEN CUT FEET ON WALK BACK. AVOID FUNCTIONS OR BIRTHDAY PARTIES. WATCH THE SERVICE FEES AND GST THEY FRAUDULENTLY CHARGE YOU LITERALLY HUNDREDS MORE IN SERVICE FEES AND MORE Than 10 PERCENT GST PLIS CREDIT CARD FEES IN THE HUNDREDS ON INVOICES . ENTIRE PLACE AND EXPERIENCE WAS SHIFTY RUDE AND FRAUDULENT . STAFF COMPLETELY RUDE OT NOT ONLY TO ADULTS BUT THE 20 PLUS 9 Year old KIDS THERE place has such potential if they would fire the women staff . I have never met anyone more rude and ridiculous in my life and paid over 2800 for a function where no staff helped anyone were rude to 9 year kids, SOMEKIDS DIDNT WANT TO WKAEBOARD SONINOAID 371 FOR AQUA PARK THEN theyn they said I couldnât do that and charged me an additional 798 with a 100 service fee 177 GST fee on a 798 bill and 55 dollar credit card fee and still never refunded the 371 back I spent for the kids on aqua park. wakeboarding and aqua park where they told them they had exclusive use of and paid for 21 kids to go on and did not have enough wakeboards for them to use and aqua park unsafe and full of big kids. . No dedicted staff there guests or kids like advertised in the 73.50 per person. Didnât bring out the extra food I ordered until 2.5 hours into party and had to pay extra to get chips and extra food out because they said the food I preordered and paid for wasnât ready kitchen was backed up. Let the ice cream cake melt didnât put I freezer so it was a wet mess when kids ate it. . Extra food donât bother paying for the whole thing was a total rip off small and ridiculous overpriced. . They also didnât bring enough food nugget boats and one of the kids was left without lunch crying and hungry, instead of rectifying it and bring the 5 ni8ggets and chips that were in the other boat the staff literally yelled at me in front of the whole party and said it wasnât her fault. Well a 9 year went hungry because of you . Seriously. This Gold Cosat City council needs to shut down this place and revok the lease and license for the safery issues, fraudulent...
   Read moreI recently took my son to Gold Coast Wake Park in Oxenford for a surprise day out, and let me tell you, it exceeded all expectations! From start to finish, our experience was nothing short of fantastic.
First off, let me commend the staff for their exceptional organization. Despite it being a busy day, everything ran like clockwork. We were greeted warmly upon arrival, and the check-in process was seamless. The staff members were friendly, approachable, and clearly passionate about what they do, which instantly put us at ease.
As for the activities themselves, they were an absolute blast! My son couldn't contain his excitement as he tackled the wakeboarding course. Even though it was his first time trying the sport, the instructors were patient and provided clear instructions, ensuring his safety while still allowing him to have a great time. Seeing the smile on his face as he successfully navigated the course was priceless.
The facilities at Gold Coast Wake Park are top-notch. The equipment provided was in excellent condition, and the park itself was well-maintained and clean. We appreciated the amenities available, from the comfortable seating areas for spectators to the onsite café serving delicious refreshments.
What truly sets Gold Coast Wake Park apart, however, is the overall atmosphere. There's a sense of friendless among fellow visitors, creating a vibrant and welcoming environment for families and individuals alike. It's evident that this is more than just a businessâit's a community of like-minded enthusiasts coming together to enjoy their shared passion for water sports.
Overall, our experience at Gold Coast Wake Park was nothing short of unforgettable. From the seamless organization to the exhilarating activities and friendly atmosphere, every aspect exceeded our expectations. Whether you're a seasoned wakeboarder or a complete beginner looking for a fun day out, I highly recommend paying a visit to Gold Coast Wake Park in Oxenford. Trust me, you won't be...
   Read morePurchase introduction and 1 hour pass. Was not told we had to book, just that we had to be at the park at 12pm Thursday (chosen day) for the introduction session. Got there early Thursday and a guy came and said he would get us straight in on time (great!). Then had to wait and wait just to be told there was no instructor as he had to go build a second cable. Got told we had to book on a Saturday or Sunday. I asked about the weather at the time of booking and was told it was great conditions, sunny, etc. So we booked for Saturday.
Got here Saturday and it's cold and windy. Had the introduction session and it's way too cold. After the introduction session I'm not confident in going on the main cable especially after seeing the rope snap off on my partners first attempt. I enquired at the office about doing something as there is no way I'm going on the main cable and thought perhaps another introduction session would be an option. But no. No refunds, no transfers to an introduction, no transfers to another person. No customer service what so ever.
Very poor service all round. Will...
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