Food worker Tina called my wife “disgusting”.

We wanted a refund for all our food as it was cold old and stale. She said no she won’t be giving us a refund as it was done via the table QR code and a 3rd party app. There is no information about that on the app or table or the sign that wet and wild have encouraging you to use the app, no terms and conditions showing that refunds can’t be made via the app.

The worker Tina did not allow my wife to even speak and explain what the issue was, my wife asked if she could talk however Tina kept talking over her and not allowing her to have a word in. My wife raised her voice a little being annoyed that she wasn’t permitting her to speak and was confused as that didn’t make any sense that we weren’t getting our money back. Tina then continued to argue and called my wife disgusting. My wife asked to speak with her manager, Tina said she is not in. A few minutes later when tina had had enough she said she is getting her supervisor. We questioned and said we just asked to speak with them and you said they were gone? Tina replied saying that well you asked to speak with the manager not my supervisor, they are two different things. Obviously we wanted to speak with someone above her, weather that’s a supervisor or manager she knew what we meant, she used that as an opportunity to belittle us saying that we should know the difference between supervisor and manager talking down to us. Tina’s supervisor that came out eventually and was very calm and collected, and then so where we.

My wife walked away and I wanted an explanation to why Tina called my wife disgusting and she said “because she is and if you want to keep arguing and fighting with me come over here” and pointed to a more empty space. All she wanted to do was fight, absolutely unbelievable the tone and words that came out of a staff member!

Wet n wild if you read this ask your customer support staff what happened and the random lady I didn’t know came in and back me up as she watched the whole thing. Even the staff that were cleaning tables were in shock about the other staff member and told me to report it to the service desk.

All Tina needed to do was provide generic customer service, speak calmly, allow the customer to speak and offer a solution, but instead Tina spoke in a raised voice, very frantic and angry from the beginning, it’s no wonder we had to raise our voices because she wasn’t allowing us to talk at all. Her service was shocking, we have never come across someone in hospitality who is so rude, aggressive and has the “I’m right your wrong attitude “ and likes to belittle customers.

Wet n wild I would like a report back on what steps you have taken with Tina on this matter. Personally I feel she would highly benefit from conflict resolution training and perhaps customer support training as based on our interaction she very much lacks these skills and paying customers should not be treated this way or anyone in general.