Pooseum — Attraction in Hobart

I first visited this place with my daughter when she was 4, and she visited again with her father when she was 6 - both times before any age restrictions were in place. Today, I returned with my now 9 year old daughter and my 4 year old son, only to be turned away due to his age. Disappointing, but policies change - fair enough.

When I asked about the new age limit, I was told it was a new policy under new management which took place about a year ago. However, after visiting the website and Facebook page, I’ve since learned the person who told me this is in fact the same owner/manager who’s been there from the beginning.

So my question is: why lie?

A clear and honest explanation would have gone a long way. Instead, I was met with dishonesty and a somewhat dismissive attitude. After reading other reviews, I’ve noticed a recurring theme - mentions of rudeness, a lack of customer service skills, and an unwillingness to show basic compassion or professionalism.

Rather than fighting these comments in the replies, perhaps it would be more productive to reflect on the consistent feedback and consider how small changes in honesty and attitude might improve customer experience.

Policies can change, but integrity shouldn’t.

Update -

Thanks for your response.

I must say I find it both confusing and frustrating that you’re now denying our interaction and implying I fabricated the claim about you mentioning a change in management. When we visited, you clearly stated that the museum was under new management alluding to the fact that is why an age restriction is now in place. It’s troubling that you’re now contradicting that and reframing events to suit your narrative.

From what I’ve seen in other negative reviews, this tendency to rewrite events or shift blame in your responses appears to be a recurring pattern. So while I wish I could say I’m surprised by your reply, unfortunately I’m not - it’s something I had anticipated.

I last visited five years ago. I don’t recall your face or any specific details about you from that time, and I don’t think that’s unreasonable. It’s disappointing that you’re now acting as though our recent conversation never occurred, rather than acknowledging the confusion and addressing it with integrity.

Regardless, while I can see you’ve worked hard to build something unique, the way you’ve responded to negative feedback, both mine and others, has come across as defensive and lacking in empathy. Not everyone will have a perfect experience, and dismissing their concerns or implying they’re simply misunderstanding or not welcome isn’t a good look for any business. Especially one so personally tied to its owner.

You absolutely should be proud of your accomplishments, but with that pride comes responsibility. Taking feedback (even when it stings) on board with professionalism is part of running any public-facing space. I hope you’ll consider this and use it constructively moving forward.

I’m clearly not the first dissatisfied visitor, and if feedback like mine, and that of others is continuously dismissed, I can say with confidence that I won’t...

If I could give zero stars I would. The woman that owns this place should not be in customer service. Kids LOVE poo. There is a horrid sign out the front saying “no children under 8 allowed”. We took our 5 yr old in anyway because it’s all he had been talking about since arriving in Tasmania. The owner has no idea of her businesses potential, nor who her customer base actually is. Its KIDS! We stayed all of 10 mins because she followed us around like a hawk making sure our son didn’t touch anything. Horrible atmosphere. Don’t waste your time and don’t take your children or you will get shown the door like the couple after us who were trying to enter with an 18month old that was being carried! Shame on you.

*the owner claims this is a made up story. It occurred around approximately at 12pm on 21/09/24. I’m the woman you made leave my coffee in the car and promptly told us to pay as my son sat on the wombat saying “would you mind paying before you look around” because, and I quote “this is a museum. It’s not for free”. One of women that you were so rude to not allowing them in with their baby left in tears and I know this because we left with them and spoke to them in the carpark. I have lodged a complaint with Equal Opportunity Tasmania. #truestory

please note if you read some other reviews, you will notice there is a common theme in the complaints regarding discrimination...

Very interesting, informative and entertaining. The cheeky posters at Hobart Airport intrigued us so we were really pleased to find it was an easy drive from our accommodation. 😃Inexpensive and they accept the Companion Card for people with disabilities.👍☺

The cupboard door displays were especially good for both pictures and surprising information! Plenty of poo samples large and small to see, but no horrific smells😃! Hands -on fun with touch screen displays and some cracking sound effects to blow off tension.😁 The souvenir section could use expanding... they have some t shirts, pens and books: both the great fun kind and some non fiction. Hanging out for tea towels, with or without the Bristol Stool Scale!😂

Ten months after our visit, I still relish the memories! I recently received a brilliant gift that would fit perfectly in the Pooseum: the Chocolate Wombat Poo! (Trying my best to attach pics) When we come back, I promise to buy some! Sadly 100 grams were gone in in less than 24 hours.😂 Would love a...