I just moved to Melbourne and have never been to this store before now.

My first day there I bought a fridge very easily. I had to ask for help and the gentlemen helped me and explained the delivery process, and the whole thing took about 15 minutes.

But my second time I visited the store I had ordered a click and collect. I asked a lady at the counter who told me to wait there near the counter and that it would be brought out to me... I waited 15 minutes. I asked again, another lady told me to go to the door as its ready for me, so I waited at the 'staff only' doors, not sure which one to be at. Another 15 minutes, I asked a man coming out from the back, who said it wasn't his job and that he's not sure. I went back to ask again, and the lady said 'yes it's waiting for you, did you go to the door and ring the bell?'

'What door? There's two there and no one is talking to me idk where to go'. I said. 'Are you saying I have to go outside?' and she said yes, and I tell you I was furious. I wasted about 35 minutes of my time wondering around the store waiting because no one, not even the manager who saw me looking into the staff only, or the young gentleman who I asked, could tell me how to get my order or to go outside It really annoyed me and ruined the experience for me. They were polite, sure, but not very good communicators.

You have to wonder around the store to find anyone to acknowledge you, and its a but frustrating.