Sundowner Caravan & Cabin Park — Attraction in Melbourne

The short message is that your booking is NOT guaranteed by this van park (something Top Parks should look into). The woman manager is the rudest park manager I have ever had to deal with. If she takes exception to you, and she has a hair-trigger tantrum reflex, then you may be told that you are no longer welcome and must leave immediately.||In our case, while checking in, I breezily told the woman that I had already paid over the phone at the time I had booked, a week previously. I was then told that that could not be true as they never take credit card payments by phone. She was correct, I was mixing this booking up with another I had made. But after another tentative attempt to say I thought I had paid, I acknowledged that she was right, and offered my credit card. Although that should have been the end of it, she refused to take the card but insisted that as I had called her a thief (I had not) I had to inspect every credit card receipt for the date I had booked. No matter what I said from that point on, for the next half hour she escalated the level of abuse no matter what I said trying to back down. At that point her husband stepped in, handed my credit card back, and told me to leave, as I would not be admitted.||I was flabbergasted that such trivial issue had blown into this so quickly. At that point I dug my heels in. My van was stopped in the only entrance to the park and I invited them to call the police before I would move it. And that I would like to talk to the actual owner (something she had offered in the heat of the moment). In fact,we had no option but to get admitted, so I tried abject apology. That seemed to work, and suddenly everything went smoothly and we were in. ||We will never stay here again, and would urge anyone else to make sure your booking is prepaid in some way before you arrive. That way it is much harder for them to...

The short message is that your booking is NOT guaranteed by this van park (something Top Parks should look into). The woman manager is the rudest park manager I have ever had to deal with. If she takes exception to you, and she has a hair-trigger tantrum reflex, then you may be told that you are no longer welcome and must leave immediately. In our case, while checking in, I breezily told the woman that I had already paid over the phone at the time I had booked, a week previously. I was then told that that could not be true as they never take credit card payments by phone. She was correct, I was mixing this booking up with another I had made. But after another tentative attempt to say I thought I had paid, I acknowledged that she was right, and offered my credit card. Although that should have been the end of it, she refused to take the card but insisted that as I had called her a thief (I had not) I had to inspect every credit card receipt for the date I had booked. No matter what I said from that point on, for the next half hour she escalated the level of abuse no matter what I said trying to back down. At that point her husband stepped in, handed my credit card back, and told me to leave, as I would not be admitted. I was flabbergasted that such trivial issue had blown into this so quickly. At that point I dug my heels in. My van was stopped in the only entrance to the park and I invited them to call the police before I would move it. And that I would like to talk to the actual owner (something she had offered in the heat of the moment). In fact,we had no option but to get admitted, so I tried abject apology. That seemed to work, and suddenly everything went smoothly and we were in. We will never stay here again, and would urge anyone else to make sure your booking is prepaid in some way before you arrive. That way it is much harder for them to...

The manager and the owner and the managers husband are the most evil 😈 and despicable so called peoples l have ever seen !!fact !! They lie !!||They steal !! ||They cheat !!||If l could give this the Sundowner Caravan Park negative 10 stars l would ! Fact ! ||That's actually something these reviews could look into instead of FORCING us to give at least 1 star ..||My ceiling in my cabin bedroom leaked water when it rains 🌧 😑 ||My windows don't close or lock ! ||The blinds are all broken and l can't put the light on inside because all the permanent residents living here can just see through ! ||The owner took me to vcat based on LIES ! ||and Jeremy klooger the owner of the Sundowner Caravan Park and his management have been found out by vcat as just liars 🙄 ||The owner of the Sundowner Caravan Park Jeremy klooger charges double the price for gas so he makes a massive profit on essential needs .||The manager brought 5 men around to my site to intimidate and threatened me and harassing me which l have showed to all the government agencies and the Police 🚔 😳 ||When l arrived here l was told it was $180 per week then now they are telling me it's $220 a week for a site that leaks water, ||Has no security, ||Windows don't close or lock ||Blinds are completely smashed ||And there's drinking of alcohol and the taking of drugs by some permanent residents which is all ok 👍 by the owner of the Sundowner Caravan Park Jeremy klooger and his management team .||I repeat...