这个咖啡店种族主义者，请不要费心来一趟，去了只受委屈。我写了一大片解释，咖啡店主人不但不道歉，反而说我的帖子不合格。太离谱了。

Edit: Surely you jest in your reply? I was expecting some half-hearted apology yet you post some drivel about how my post and the others that say you are a racist establishment are missing the point? It is clear that my experience was no fluke, you really are racist. Looking at the replies from everyone else, it is clear that your service has not improved for the past 8 years. I just wonder why bother being in customer service if you have such an attitude.

The Gloriette Café sits atop the hill opposite the palace and its decadent interior does justice to its resplendent exterior. However, its service was as ugly as the interior was beautiful. My family and I visited the establishment a few hours ago in hopes of a respite from the heat but instead we waited for approximately 30 minutes without service. Now, the place was busy and in such circumstances it is not uncommon for service to be slower than usual. However, after about fifteen minutes of waiting we tried to get the attention of the waiters more earnestly, speaking to them as they walked by or smiling in their direction. A few avoided eye contact while visibly not doing anything at the time but some who we managed to catch the eye of merely frowned our way or flicked their hands to signal that one of their colleagues would attend to us. It is at this point that I should mention that I am ethnically Chinese because it seemed that even the other tourists (Read caucasians) that were being sat later than us had already started to receive the items they ordered. Am I implying that this act was of a racial nature? Yes definitely. This is of course not to say that we had anything against any other race at that restaurant of course. I hope that this was perhaps a series of misunderstandings; perhaps I am used to polite-ish and friendly service that seems to be the norm in the UK or at least where I live. However, the sheer number of times it happened and the fact that this is a repeated comment in your reviews makes me think otherwise. After thirty minutes of waiting we decided to leave.

I often question what the point is for making negative reviews. Is it simply a means of lashing out due to a slight inconvenience felt by the writer? If that were the case then such a reason is petty and one should have better things in life than to dignify the situation with a response. However, when the situation is a racially charged one like this, I feel that it is a necessity to speak up.

If you're a person of colour and you're reading this (possibly East Asian as well), I hope you have read through here and decided this place is not for you. Good. You can do so much better. There are so many delightful restaurants in Vienna that we've been to that are not only polite but offer better value for money as well. There is no need to bring your service to a place that so clearly has indicated it has no need of it. In the 21st century, such behaviour is appealing but unfortunately all too common. Do not support businesses like this. You might not be able to affect much change but one should have more self-respect that to allow yourself to be treated as such.

If you're the management and you're reading this, I would just like to say that your staff are a disappointment (At least those who saw us; I am sure there's at least a couple of good eggs). Our experience today has reflected extremely poorly not just on the restaurant but the Palace as well. As a dining establishment within the Schloss Schönbrunn, it shouldn't need to be said that you represent the face of the city when so many tourists pass through your doors.