Café Gloriette — Attraction in Vienna

这个咖啡店种族主义者，请不要费心来一趟，去了只受委屈。我写了一大片解释，咖啡店主人不但不道歉，反而说我的帖子不合格。太离谱了。

Edit: Surely you jest in your reply? I was expecting some half-hearted apology yet you post some drivel about how my post and the others that say you are a racist establishment are missing the point? It is clear that my experience was no fluke, you really are racist. Looking at the replies from everyone else, it is clear that your service has not improved for the past 8 years. I just wonder why bother being in customer service if you have such an attitude.

The Gloriette Café sits atop the hill opposite the palace and its decadent interior does justice to its resplendent exterior. However, its service was as ugly as the interior was beautiful. My family and I visited the establishment a few hours ago in hopes of a respite from the heat but instead we waited for approximately 30 minutes without service. Now, the place was busy and in such circumstances it is not uncommon for service to be slower than usual. However, after about fifteen minutes of waiting we tried to get the attention of the waiters more earnestly, speaking to them as they walked by or smiling in their direction. A few avoided eye contact while visibly not doing anything at the time but some who we managed to catch the eye of merely frowned our way or flicked their hands to signal that one of their colleagues would attend to us. It is at this point that I should mention that I am ethnically Chinese because it seemed that even the other tourists (Read caucasians) that were being sat later than us had already started to receive the items they ordered. Am I implying that this act was of a racial nature? Yes definitely. This is of course not to say that we had anything against any other race at that restaurant of course. I hope that this was perhaps a series of misunderstandings; perhaps I am used to polite-ish and friendly service that seems to be the norm in the UK or at least where I live. However, the sheer number of times it happened and the fact that this is a repeated comment in your reviews makes me think otherwise. After thirty minutes of waiting we decided to leave.

I often question what the point is for making negative reviews. Is it simply a means of lashing out due to a slight inconvenience felt by the writer? If that were the case then such a reason is petty and one should have better things in life than to dignify the situation with a response. However, when the situation is a racially charged one like this, I feel that it is a necessity to speak up.

If you're a person of colour and you're reading this (possibly East Asian as well), I hope you have read through here and decided this place is not for you. Good. You can do so much better. There are so many delightful restaurants in Vienna that we've been to that are not only polite but offer better value for money as well. There is no need to bring your service to a place that so clearly has indicated it has no need of it. In the 21st century, such behaviour is appealing but unfortunately all too common. Do not support businesses like this. You might not be able to affect much change but one should have more self-respect that to allow yourself to be treated as such.

If you're the management and you're reading this, I would just like to say that your staff are a disappointment (At least those who saw us; I am sure there's at least a couple of good eggs). Our experience today has reflected extremely poorly not just on the restaurant but the Palace as well. As a dining establishment within the Schloss Schönbrunn, it shouldn't need to be said that you represent the face of the city when so many tourists pass...

Would give zero star if I could. When the waiter brought our drinks to our table, he tilted and the iced coffee I ordered started sliding off from his serving plate. My husband sat right next to him. He tried to helped by grabbing the coffee, but unfortunately it was a tall heavy glass and it fell to the floor. The glass broke, coffee spilled on my husband’s pants, part of the seat, everywhere on the floor, also splashed on the neighboring table. While we were still shocked, the waiter immediately started yelling at us:”What are you doing? Why did you touch it! You made me lose balance!” My husband apologized politely out of manner, said that he was only trying to help because the waiter clearly tilted. The waiter refused to listen, no single apology from him, insisting that it was my husband’s fault, and walked away. We were still in shock, the whole cafe was in silence, the people sat next to us quietly started cleaning the coffee spill on their pants. They didn’t get any apology from the waiter either. There was a customer who looks local walked to us, tried to show her empathy and said that it looks like the waiter got a problem. Later, the waiter came back, but zero interaction with us, nor trying to clean the floor or anything. That customer started talking to that waiter in German, seemingly suggesting him to apologize to us, and the waiter talked in anger back to her, looked annoyed, probably saying it’s our fault. Then he walked away again.

When things developed to this state, we felt that the trust between waiter and customer has been broken. We no longer trust anything this waiter would bring to us, nor did we feel comfortable dining here. My husband clearly tried to help out of a good heart. Nobody deserves to be scolded like a small child in any situation. So we left, with customers sitting next to us witnessed everything nodding to us. Not even mentioned that we had to leap over the coffee pool that the waiter didn’t clean at all. When we passed by the entrance, we saw that waiter talking to other waiters emotionally, talking about this incident and how much trouble we caused him. What a joke. We feel unfortunate that we ran into such an unreasonable and unprofessional person on our last day of our Europe trip. The palace is good, the cafe is at the best location, but certainly not the person who...

We were planning to have drinks and light food after a pleasant visit of the beautiful palace. We waited at the entrance, and a few moments later, a gentleman welcomed us in and let us seat ourselves. We chose outside seating. There are five of us, and all coffee tables were set up for 2-4 people. We found two adjacent empty tables and decided to put those next to each other and sat down. Then a male waiter came over, and without any greetings, started to accuse us by saying "if you visit a house as guest, you do not move the furnitures. If you want to move, you need to ask for permission". The ladies in our group both said sorry, and we informed him that we were told to seat ourselves, but there was no table for 5. He kept complaining in accusatory tunes, and dropped the menu on the table. We decided that this will not be a pleasant experience dining here and stood up to leave. He came out yelled something in a language that we cannot understand. We have traveled many European cities, but this is the first time that we are treated this way. Usually, when a table for a larger group was not available, the waiters would ask us to wait and then set up the table. In this case, we were told to seat ourselves. Moving available tables might be against the local customs, but this can be communicated in a more courteous way rather than accusatory. This behavior does not seem to be the right way to do business, and is not compatible with a civilized city like the...