Making Waves Swim School Brampton — Attraction in Brampton

I regret to share my recent disappointing experience at the Making Waves School Rosedale location, Brampton today, which left me greatly dissatisfied with their unprofessional and lackluster approach towards managing the facility and ensuring the safety.

First and foremost, the behavior of the staff/supervisor on duty was shockingly rude and unprofessional. I was disappointed when I requested to have my child trained with someone who can help her with technique as I didn't see any improvement after 5 classes. They had 3-4 head coaches but as per him they'll not jump in waters. The supervisor on duty was unprofessional and non customer focused and rude in his approach and had no desire to help rather an attitude to train it with the volunteer / coach or leave it.. I was really concerned about the quality and the safety and had to leave.

This facility is not managed well as you’ll find all students and volunteers around. There are no management professionalism but volunteer and part time students which is striking. It is evident that the staff had little to no training in customer service, making interactions uncomfortable and discouraging, Some of whom appeared to lack proper expertise and training to manage a swimming school facility effectively. While volunteers can contribute positively, their presence should complement professional management, not replace it. The manager is never on the site and the staff will never share the number or will ever ask them to call. Largely unprofessionally managed site. ( few staff during the day time is cooperative but lack clear directions) .Upon request for a call back, I was told that you’ll receive a call in a few days. I had to comeback without a lesson as I didn't feel safe to have my child trained as the supervisor was not ready to cooperate and offer any help and I had serious safety concerns..

Equally disheartening was the quality of teaching provided by the temporary coach themselves..

Couple of things that are lacking in this location- my observation and feedback There is no progress card for the student, You have no idea on how your child is being trained and what is the road map further There are no follow ups with the parents to see their satisfaction levels There are no emails from making waves on the Strengths/ weak points / areas of improvement or suggestion for the students. No proactive schedule sharing on the task in hand for the next week 5.Every time there is a new Coach who has no idea on the progress of the student or strength/weakness and does whatever he feels right at that time. They make you jump in the water with no data in hand The absence of lifeguards/first aid and emergency protocols were missing. As a parent I have no idea on safety measures, nor am I updated.. and didn't see any safety signs.

Very unprofessionally managed location, There are a couple of more Gray areas which I'll be sharing in a different forum. But I definitely need my refund !

In conclusion, my experience with this location was extremely disappointing and disheartening. The unprofessional behavior of the staff, the inadequate teaching quality, the lack of management involvement, the reliance on volunteer staff, and the absence of essential safety measures collectively create an environment that I feel is not conducive...

This establishment is truly exceptional! The level of organization is simply outstanding, and the emphasis on cleanliness is truly noteworthy. When it comes to your child's safety and supervision during swimming, their dedication is unparalleled. After each lesson, the feedback provided is of the highest quality, offering valuable insights. The instructors themselves display an exceptional level of skill and rapport with their students, making it an unequivocal recommendation from my end.

One cannot overlook the prime location of this place. The staff, a group of enthusiastic and always-smiling individuals, consistently go above and beyond to ensure your needs are met and you're assisted promptly. The coaches, too, leave no room for complaint. Their attentiveness ensures that every child is given equal measures of attention and guidance. A personal testimony to their excellence is the fact that my own daughter successfully completed her training here, leaving me thoroughly satisfied with the service they provide.

What further contributes to the excellence of this institution is the commendable teacher-to-student ratio. While the trainers may appear youthful, they display a level of competence that is truly impressive. Notably, as children progress to higher levels, they engage in textbook-style forms, showcasing the structured approach of the training. It's important to note, however, that this level of quality does come at a relatively higher price point compared to what you might find at a recreational center.

In conclusion, this establishment stands out as a paragon of excellence. From their meticulous organization and emphasis on cleanliness to their skilled instructors and accommodating staff, the experience offered here is nothing short of top-notch. While the cost may be somewhat higher, the value of the service received undoubtedly justifies...

Well ... my twins were attending another swim class with the city of Brampton for 2 years and the most they were doing was playing with their hair with floaters on. Within the first 2 weeks of of their class at making waves Brampton I saw two 4 yr olds that looked like they were really swimming for the first time! I was highly impressed. During one of our lessons we had a substitute teacher come in (Serena) All I can say is WOW!!! We loved her.. polite, great with kids and great with my girls!! They really enjoyed her. Now I will speak about the support staff!! Head coaches Simeon and Madison they take pride in their jobs and are on top of things.. both are welcoming and helpful and are very approachable!!! Well done!! Then you have I believe the supervisor (one of them) Daniel.. he is my favourite!! Informative .. professional and is always willing to help. I was inquiring about my teenaged daughter volunteering as she just completed her bronze cross and he made a wonderful suggestion to do it with making waves.. he provided the email address to the person to inquire with and I really appreciated it. I also want to mention (Briana, Vanessa, Seth and Alecia) who manage the front desk! Not only are they friendly and when able have great conversations with you but they go above and beyond to help with rescheduling and online registrations. All are professional and they all seem happy to work there. I also want to mention Matthew he was the one I emailed regarding my daughter volunteering and within minutes I received a response for a time to meet and within minutes I got an immediate phone call for her to register to start!! Over all!! If you want your child to swim in a CLEAN, RESPECTFUL and HAPPY environment then this is the place for you!! Money...