Cineplex Cinemas Cambridge — Attraction in Cambridge

My experience was not a good one. I went to see Incredibles2 with my daughter and her friend. I started at the ticket Kiosk outside the theatre itself. I purchased 2 kids combos and a ticket for myself. I assumed the concession offerings would be on the next page of the purchasing system, as that is how it used to be. Nope. So I completed my transaction using 3000 Scene points for the kids combos and using a gift card for the price of my adult ticket. We went inside and there were no signs anywhere that were noticeable to me. I wanted a combo popcorn and drink. The popcorn was in self-serve windows. I could tell which ones were the kids combos, but had no idea what size of popcorn to get to make a combo. I pulled out a medium bag and hoped for the best. Next we went to the butter station. There were 2 machines. I had successfully used their machines in the past, but could not get either one of them to work. The first one did not work at all, the second one, dispensed butter after such a long delay that we assumed it wasn’t working either and walked away. Then we got in line to pay for the concessions. The line moved very slowly as everyone seemed as confused as I was, not knowing what to choose or how to buy it. When I was finally served, I inquired about the combos/prices...I was told that they no longer had any combos. So I asked for a cup and paid. It was $33.00 for my ticket for an afternoon movie, a medium popcorn, and a medium drink. That is highway robbery!! (I will only buy movie tickets at Costco from now on...I can get 2 adult tickets, a giant popcorn, and 2 drinks for $33 there)... So, I had popcorn without the buttery topping, and 3 cups. We headed for the drink machines. I use the same type of machine successfully at many establishments...not here! I wanted the girls to have some sort of non-carbonated, non-sugar free drink...they chose flavoured lemonade. The machine was completely wonky and kept going to new screens when I would push what we wanted. Eventually, it started pouring the cup of strawberry lemonade and then stopped. The icon for the lemonade had turned black and you couldn’t choose it anymore. We went to machine 2 and the lemonade button was black there too. Went to the third machine and had the same result (likely all 3 machines are tapped from the same large canister)...ended up giving the kids flavoured Sprite. Got to our lovely recliners and watched the movie. It was a wonderful movie and we all enjoyed it very much. I give the movie and the reclining seat 5 stars...but the movie theatre 0 stars. I found the entire process of getting into the movie stressful and irritating. I am so glad the memory we left with was of a...

If I could leave a negative star I would. Today we took 3 of our kids to go see a movie for the end of summer fun day and it turned into a nightmare. The movie was about to start when what sounded like a fire alarm went off and no one moved and moments later a parent went to leave and ask what’s up when a staff member came in the theatre and told us the security was investigating it and to stay in the theatre and they would come back to let us know shortly. It stopped and then within 2 minutes went off again and no one came back! All 3 of kids started to cry and panic so I said you know what I’m going to ask for answers. I open the door to a herd of people leaving and a staff telling me to get out when I said what is going on I was told security told them to get everyone out and I said umm are you going to tell the theatre that is waiting for you to which I was told that is not my job it’s another staffs so I open the door and yelled for everyone to leave to which they then did. We went outside for roughly 20 mins let back in as we go in the alarm goes off again to which my kids start crying and ask to go home I said ya this isn’t worth it and the lady beside me was the manager and said that’s fine we can take care of you next time you come back and I then proceeded to tell her that she needs to train staff better because people were still in the one room waiting for her staff to come back and they didn’t and she said oh well I would of checked it eventually and obviously as a mom with my kids there I was upset and I told her what happened and how I had to tell the entire room to leave because her staff wouldn’t and she said well everyone’s fine. That is not the point. There was a real fire in the mall at a different part and her lack of care is the reason I will never come back. You left an entire theatre of people and families to fend alone and should be very very ashamed. She was in my face yelling that I don’t understand how stressed she is with 1000s of people she has to deal with it like you left 100s to be vulnerable that is your job and I will...

I rarely write negative reviews, but this is warranted. Today my cousins and I met at the Cambridge Galaxy Cinemas to get our combined 6 children together for Paddington. Unfortunately the 3rd family was late and, with it being the only children’s movie playing, tickets were sold out. Fine, that isn’t anyone’s fault but ours for not buying our tickets ahead of time. So, down to two families and three kids, we headed into theatre 8 about ten minutes before the movies was set to begin (2:40pm). When we go in we realized there wasn’t an empty seat in the house. We asked the employee who had taken our tickets to help us find seats. Please note he was already in the theatre helping another family find seats themselves. We soon realized we weren’t getting any seats. Okay, both frustrating and disappointing for the kids, but things happen. Unfortunately the way the situation was handled was ridiculous. First he said he would give us complimentary passes, but nothing else. When I requested our tickets be refunded, he wasn’t happy, but did it anyways. When I asked if we would have our concessions returned he said yes, but then he would have to take them away. That’s right, he was going to take the popcorn and drinks that our kids were already eating AWAY in order for us to get our money back. After a disappointing conversation, he returned the food as well and gave us two complimentary passes - one for each family. I drove from Hamilton and the other family drove from Woodstock. With three very disappointed children I probably don’t need to say that we will not be returning to this theatre and we advise against...