Rivers Casino & Entertainment Centre — Attraction in Fort McMurray

I am writing to formally express my dissatisfaction with the conduct of a manager named Vasil during my recent visit to River Casino.

On this particular evening, the casino was full of energy. Players were enjoying themselves, cheering during games, and creating a lively and positive atmosphere—exactly what you would expect at a casino. However, Vasil approached and instructed everyone to be quiet, which was not only shocking but completely inappropriate for the setting.

This was, without exaggeration, the first time in my life I’ve ever witnessed a casino manager telling customers to be silent while they were simply enjoying the games and celebrating wins. When I questioned him on why cheering was not allowed in a casino, he responded by saying: “I cannot work if customers are cheering.”

That statement alone is deeply concerning. As a business owner myself, I understand how important it is to recognize the purpose and atmosphere of the environment you manage. My own business is focused on relaxation, so quietness is essential. But in a casino, the atmosphere is built on energy, excitement, and social engagement. Suppressing that energy directly contradicts the very purpose of the establishment.

What’s more troubling is that this is not the first time I’ve witnessed Vasil behave in this manner. It’s become clear that he is either unwilling or unable to adapt to the environment that a casino demands. If Vasil is looking for a quiet workplace, he should not be managing a casino—perhaps an office would be a better fit.

As a result of his actions, all the players left visibly unhappy, and many chose to cash out and leave the casino altogether. That alone should be a serious red flag for management. When customers leave a casino upset—not because of their game results, but because of how they were treated—that reflects poorly on the entire establishment.

I strongly urge River Casino leadership to review this incident and consider whether Vasil’s behavior aligns with the customer experience River Casino claims to offer. A casino should never drive away its guests for simply enjoying themselves...

Crazy I had to delete this review to write another review. I just went in there tonight again just to try to redeem some money and they told me that my slot ticket has expired .even though they gave me the cash prior and tried to stop me at the door to pay the money back. How does a slot ticket expire after 10 days my shift is 10 and 4.if you could have read my other review the cards that are laid here are definitely laid. There was five people that blackjack table and we all got legal 18s I got split eights on the dealer showed 19 after five people got 18. This happened three times in a row. The owner wrote a reply back on my review saying how it's not easy to lose it's definitely easy to lose but we know you're getting screwed ... Don't go here . By the way what casino allows you to take pictures at the roulette table after winning just saying that was the only big one at the table that night all of us at once over one number after spending thousands after dealer changes bottom line don't go...

To be clear, I've never stepped foot in the boomtown casino. Also, I'd probably be considered a bit of a prude by some. I've given 3 stars because it was a middle of the road score. I think if it was for me, I wouldn't enjoy going there much. In fact, parking offside of the casino, I saw a number of different people. Some of them were smoking, some looked a little lubricated... But they all looked like they were having fun. The one individual was dancing. Now, to be clear, he would not have had the cut on "dancing with the stars". But he was having fun. Would I have fun in the same setting? Nope. Would lots of other people have fun there. Yep. If you've read this far, you probably know enough whether the three star rating is actually a 1 star rating or 5 star...