Canada Computers & Electronics — Attraction in Ottawa

Sold me a 1440p165hz display and I specifically said I do not want to spend my HARD EARNED CASH on a display with 1 single dead pixel. I made it clear to the entire front store, and I ordered a 1440p display. I expect to get my full 1440p, not 1439p. Secondly I purchased a warranty for it due to my lack of trust of the company and employees word. I've been sold plenty of defective hardware from this location, I purchased 5 dead gtx 760s, faulty ram, faulty motherboards, faulty hdds, faulty dash cams, and a bunch of other things that have made me lose faith in this company, and peoples ability to make things right. This warranty was apparently discontinued and hardly anyone knew about it, so I was one of the final people to get it. Guess what, a dead pixel appeared within 6 months of owning the display. Imagine working hard for your money, specifically not wanting dead pixels and explaining the importance of getting the item I pay for in reliable quality and giving me the clear service I expect from it, and this is the result. I went to go exchange it with the warranty I paid money for as stated on the receipt and the new employees were so inexperienced on a warranty I paid for they didn't accept it because they were not taught or trained about it, and they denied my monitor claim due to lack of training and common sense. When my warranty expired they were willing to understand and spend the time researching their system for this unknown warranty that whenever I initially mentioned it I was correct, was valid and I did indeed pay for a warranty that the store offered. However my warranty was already finished thanks to the inexperienced unprofessional employees denying my warranty claim saying they do not offer such warranty on displays, then obviously when someone did their job right and treated me like a paying customer, they found out I In fact did have a pixel protection warranty and I should of gotten my display replaced but now its too late because I didn't cash in the warranty when it was valid despite already trying to when it was? OK LOL that is cursed but thanks for stealing my money and selling me a bad display, thanks for that, thanks for taking my money on the pixel protection warranty and forgetting you offered it. Also you guys don't pick up your phone during Covid due to " all my employees are busy doing online orders ". How about you HIRE someone dedicated for the phone? I had to drive there to talk to a human which is a massive inconvenience, and it's freezing out. If I can pick up my phone while repairing a computer, or changing an engine, these guys who are in a warm cozy environment can answer a phone. Sad. I bought a graphics card rtx 2070 from them and I was supposed to get free games, I never did also the codes were invalid. I spent $30,000+ at this company, I'm getting tired of being mistreated. I also bought a gateway tower core i5 2500 with warranty and it was crashing and bluescreening free of charge for no reason. I complained and they couldn't prove it until I said use it until it crashes, I finally got them to inconvenience their " busy day " despite being a paying important loyal customer to see it and after almost a year of my suffering and complaints they replaced it, the employee wondered why I didn't bring it in earlier when I brought it in almost instantly and they denied my claim because the PC behaved properly at the counter, and their diagnostic software saw no abnormalities. The HDD died almost immediately after they replaced it, that took 6 months to ship out and receive and they held my tower hostage. Non stop bad track record of faulty defective products, terrible customer service, excruciating shipping times and bending over their customers. Don't be shy to press for your warranties or claims, record videos of your hardware malfunctioning and document it perfectly because these guys won't take you seriously and pretend their system is perfect when its not. Ignorance is not customer service. I understand things may be defective and faulty that is normal, but dont...

I want to start off by saying that this is my first ever Google review, as well as my first time ever dealing with Canada Computers. I'm extremely disappointed with the level of customer service I was given by the Supervisor Mathew at the Orleans location while trying to return a defective RAM stick. I spend over 1500 two days ago for parts needed to build my son's first ever gaming PC, when we came to realize that one of the 8G RAM sticks was defective. We called the store to find out if we could exchange it and they informed us that all we needed was the original packaging, along with the receipt. We drove 30 mins from our house to Orleans to do the exchange, only to be told that they couldn't do it because the machine they use to test the RAM wasn't set up. We were told to come back on Tuesday instead, as they were closed Monday for Victoria Day. This was not at all mentioned to us when we called earlier, so naturally I was upset. I demanded to speak to the manager and insisted that they do the exchange today. I started to express my imense dissatisfiction with the situation to the Supervisor Mathew, while another customer was waiting in line, only to be told that I was being rude for raising my voice. Naturally I was upset after spending 1500 and told that I couldn't exchange something that I was just told I could. He proceeded to say that he would have exchanged it if I wasn't as upset as I was, which only made me more upset. I also forgot to mention that I am 14 weeks pregnant and definitely not in the mood to argue with a supervisor (not even a manager) about my rights as a customer. Especially since I have a receipt that does not state defective products needed to be tested before refunded or exchanged. When I asked if I could get the name of his manger and store manager he denied me that information. He proceeded to say that he would no longer speak to me as I was raising my voice. When I asked if I could buy another RAM and return the defective ones on Tuesday, he said I could and proceeded to sell me another one instead of doing the right thing and just exchanging the defective one. This set me back yet another 100 bucks, as I wasn't about to leave that store without 16G of RAM for my son's brand new computer that he was so excited to have built with his dad.

I definitely do not recommend going to this location for any of your computer needs. They are misleading and provide horrible customer service. I've never felt so belittled by anyone, especially by someone with such little authority. Not once did I insult or attack anyone at that store, I just wanted the exchange and kept saying how unacceptable this was. For some reason he took personal offense to my dissatisfaction and decided that he would abuse his power of authority in preventing me from exchanging a defective product that another rep from that store had already troubleshot over the phone prior.

I will be in contact with the store and district manager to discuss these matters, as I believe they should be made aware of how some of their employees are treating paying customers. Especially ones that put their trust into a company when purchasing a full computer setup. I really don't wish this experience on anyone and I strongly believe that Mathew should find another line of work. He is clearly not cut out for customer service and should be demoted from a supervisor role...

Purchased a 3d printer which I performed regular maintenance on as per instruction on the manual. within 15 DAYS! the printer had a CRITICAL malfunction. I tried to get it replaced and the manager was completely unreasonable and told me they needed to assess the situation before making a decision. He then proceeded to yell over me and tell me I should not have bought a printer. At one point he even said I wasn't smart enough to operate one correctly. I had a few things to say about that and hung up on him. So I finally decide to jump through their hoops and I get a call back saying they WONT work on it because I was rude to HIM!

What is happening in the consumer world. There is NO SUCH THING AS CUSTOMER SERVICE AT CANADA COMPUTERS

I understand that printers are not normally something that are serviceable but after only 2 weeks you think they would keep a client rather than not.

Printer MSRP $270 Canada Computers sale price $170 Estimated cost to retailer $150 Profit $20? Hardly seems worth it right and I'm being liberal with my estimate.

NOW Me returning nearly every week to buy filament accessories. Buying all my computer and electronics from your store. I would estimate something like $3000 - $6000 annually.

Youre not selling a printer. You're selling a reason for me to come back. So why the hell would you drive away your profit margin with ridiculous policies.

I was told at the Orleans location that they need to inspect it to determine if it's defective.

SO now you are paying a technician somewhere in the neighborhood of $25/h to look for a reason to make sure I take my business elsewhere. So you can save $80 on a new printer which would have kept me coming back. Just so you can keep the $20 Profit from the original sale. So you can pay your Technician to make sure I don't come back.

DO...